Adriana Hernandez
Reno,NV
Summary
I am a compassionate and resilient professional with a Bachelor's Degree in Criminal Justice and experience balancing formal work, full-time education, and family caregiving. I have provided daily support and advocacy for a family member with medical needs while raising a child, developing strong skills in communication, problem-solving, time management, and client support. I am eager to apply my experience and dedication to helping individuals and families in almost any field that explores on helping the community.
Overview
2026
2026
years of professional experience
Work History
Family Caregiver & Full-Time Student
N/A
2019 - Current
- Balanced full-time university coursework while raising a child as a single parent
- Coordinated medical appointments and healthcare services for a family member with chronic health conditions (fibromyalgia, seizures).
- Provided daily care and support, staying calm under stressful or emergency situations.
- Advocated for family members with healthcare providers and school staff,ensuring their needs were met and concerns addressed.
- Developed skills in time management, advocacy, problem-solving, and client support, all directly applicable to human services.
- Successfully completed a Bachelor's degree in Criminal Justice while managing caregiving responsibilities.
Cashier
Walmart
08.2018 - 06.2019
- Assisted customers with purchases and inquires, using active listening and communication skills to meet their needs.
- Accurately processed cash, credit, and electronic transactions while balancing a high-volume checkout lane.
- Resolved customer complains professionally, demonstrating patience and conflict de-escalation.
- Supported team collaboration by coordinating with coworkers and supervisors to maintain smooth store operations.
Cashier
Walmart
03.2017 - 01.2018
- Provided exceptional customer service, assisting diverse clients and resolving issues with empathy and professionalism.
- Handed high-volume transactions accurately, maintaining attention to detail and accountability.
- Collaborated with team members to ensure smooth operations during peak hours.
- Resolved customer complains regarding pricing or product availability, demonstrating problem-solving and conflict resolution skills.
- Maintained a clean and organized checkout area while supporting team efficiency.
Education
Bachelor of Science - Criminal Justice
University of Nevada, Reno
Reno, NV05-2025
High School Diploma -
Earl Wooster High School
Reno, NV06-2013
Skills
- Communication Skills - Explaining information clearly and listening actively
- Conflict Resolution - De-escalating tense situations and finding solutions
- Empathy & Active Listening - Understanding and Responding to the needs of clients
- Time Management & Organization - Balancing multiple responsibilities effectively
- Problem-Solving & Critical Thinking - Identifying issues and creating practical solutions
- Advocacy & Support - Helping clients navigate systems and access resources
- Case Documentation & Recordkeeping - Keeping accurate, confidential notes
- Cultural Sensitivity & Diversity Awareness - Respecting different backgrounds and needs
- Team Collaboration & Interdisciplinary Communication - Working well with colleagues and other professionals
- Multitasking in High-Stress Environments- Managing multiple priorities calmly under pressure
Accomplishments
- Achieved academic success by completing a Bachelor's degree in Criminal Justice while managing full-time caregiving responsibilities and parenting.
- Improved family health and wellbeing through coordinating medicinal appointments and daily care for a family member with chronic conditions.
- Enhanced problem-solving and organizational skills by balancing coursework, caregiving, and childcare simultaneously.
- Supported community and family needs effectively by advocating with healthcare providers and school staff to ensure proper resources and services were provided.
Languages
American Sign Language
Limited Working
English
Native or Bilingual
Spanish
Elementary
Interests
- Continuing education in Criminal Justice, Social Work, and Human Services
- Personal Development and Self-Improvement
- Supporting and Mentoring Youth, including juvenile counseling and community programs
- Community engagement, volunteer work, and fundraising initiatives
- Cooking, music, and spending quality time with family
- Reading, learning new skills, and exploring new experiences
Timeline
Cashier
Walmart
08.2018 - 06.2019
Cashier
Walmart
03.2017 - 01.2018
Family Caregiver & Full-Time Student
N/A
2019 - Current
Bachelor of Science - Criminal Justice
University of Nevada, Reno
High School Diploma -
Earl Wooster High School
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