Adriana Hernandez Ortiz
Leland,NC
Summary
Customer-focused professional with extensive experience in providing support and solutions in high-volume environments. Demonstrated success in enhancing customer satisfaction through effective communication and problem-solving. Committed to driving new business and fostering member engagement.
Overview
9
9
years of professional experience
Work History
Paint Mixer (customer Service)
Sherwin Williams Co
Wilmington,NC
06.2023 - Current
- Managed operation of mixing equipment to formulate custom paint colors according to customer specifications.
- Addressed customer inquiries related to color matching and product selection with precision and efficiency.
- Oversaw inventory management processes for raw materials and finished products to optimize operational efficiency.
- Processed customer and homeowner phone call orders promptly. Assisted customers with in-store orders by verifying details and maintaining accuracy. Supported customers throughout the ordering process to enhance satisfaction.
- Oversaw alignment of orders with historical sales records to ensure seamless project execution.
- Managed contractor deliveries and optimized e-commerce order processing workflows.
- Established and managed charged accounts to drive significant sales growth.
- Between walk in customers and big contractors sales made on a daily basis depending on how busy the store is sale made around 50 sales per employee.
Landscape Worker
Mesquite Land Scape
Wilmington, Nc
01.2023 - 06.2023
- Supported 40 procurement of materials for various projects, ensuring timely delivery.
- Operated company vehicles to facilitate transportation of goods.
- Assisted in gardening and cleaning activities to meet project requirements.
- Completed calls with suppliers to ensure correct supplies were available for job completion.
Self Employed
House Cleaning
Wilmington, Nc
02.2017 - 05.2019
- Managed 4 houses daily cleaning schedules while collaborating with team members to meet client expectations.
- Adapted to customer requirements and weather conditions to ensure satisfaction.
- Assisted in post-painting clean-up for homes, enhancing service delivery.
- Taking phone calls and making sure to properly schedule appointments with clients.
- Order inventory for smooth transition of service.
- Making sure we had the right equipment to ensure great service.
Education
High School Diploma -
Ashley High School
Wilmington, NC06.2009
Skills
- Bilingual (Spanish/English)
- Able to multitask
- Able to adjust to new environment quickly
- Leadership
- Data entry
- Thrive in a fast-paced environment
- Computer skills
- Microsoft
- Excellent and engaging communication skills
- Willing to learn more everyday
References
- Sherwin Williams paint store
3600 s college rd suite J
Wilmington North Carolina 28412
(910) 397 0060
- Mesquite landscape
(910) 742-5701
Timeline
Paint Mixer (customer Service)
Sherwin Williams Co
06.2023 - Current
Landscape Worker
Mesquite Land Scape
01.2023 - 06.2023
Self Employed
House Cleaning
02.2017 - 05.2019
High School Diploma -
Ashley High School