Adriana Ivanov
San Antonio,TX
Summary
Highly motivated , dynamic and attentive Personal Banker specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
22
22
years of professional experience
Work History
Personal Banker
Citibank
10.2022 - 04.2024
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Core Market Account Resolution Team
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Personal Banker
Citibank
06.2019 - 09.2022
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Assisted in the development of marketing strategies to increase awareness of bank products and services within the local community.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Retail Store Manager
Kmart, Sears Holding/TJMaxx/ Blue Illusion
02.2002 - 05.2019
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Education
Master of Science - Industrial Engineering
University of Food Technology
Plovdiv, BULGARIA09.2000
Skills
- Transaction Processing
- Wealth Management
- Adaptability and Flexibility
- Analytical Thinking
- Customer Satisfaction
- Portfolio assessment
- Opportunity Identification
- Regulatory Compliance
- Branch operations
- Client Relationship Management
- Loan Processing
- Professional Appearance
Languages
Bulgarian
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Banker
Citibank
10.2022 - 04.2024
Personal Banker
Citibank
06.2019 - 09.2022
Retail Store Manager
Kmart, Sears Holding/TJMaxx/ Blue Illusion
02.2002 - 05.2019
Master of Science - Industrial Engineering
University of Food Technology