Adriana Jenkins
Summary
Adept at office management and maintaining confidentiality, I enhanced operational efficiency by over 30% at the Department of Justice, Federal Bureau of Prisons. My strong problem-solving abilities and professional demeanor have consistently fostered improved customer service and workplace productivity.
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Developed skills in high-pressure, fast-paced environments, excelling in task coordination and office management. Demonstrated ability to streamline processes and improve organizational efficiency. Seeking to leverage these transferable skills in new field, ensuring seamless operations and contributing to team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
Department Of Justice, Federal Bureau Of Prisons
12.2019 - Current
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
Health Information Management Specialist
Department Of Justice, Federal Bureau Of Prisons
04.2019 - 05.2020
- Assisted in the development of policies and procedures to maintain HIPAA compliance within the organization.
- Played an instrumental role in achieving accreditation status from relevant regulatory bodies through diligent adherence to required documentation standards.
- Conducted thorough assessments of potential risks related to privacy breaches, implementing preventive measures accordingly.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients, resulting in improved patient outcomes.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Trained fellow technicians on best practices for managing health information, fostering a high-performance team environment.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Implemented quality control measures within the department, resulting in improved accuracy rates in medical record keeping.
Certified Clinical Medical Assistant
Department Of Justice, Federal Bureau Of Prisons
04.2017 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
Lead Vault Teller
Regions Bank
02.2016 - 04.2017
- Improved operational efficiency through periodic review and optimization of existing policies and procedures related to vault functions.
- Enhanced vault security by implementing advanced surveillance systems and conducting regular audits.
- Assisted in the development of training materials for team members, emphasizing accuracy, safety, and attention to detail in all aspects of vault operations.
- Collaborated with management to develop and implement new procedures for improved vault operations.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Team Lead Sales Associate
Cracker Barrel Old Country Store
07.2013 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
Advance Diploma - Nursing
Fortis College
Montgomery, AL01-2016
Associate of Arts - Business Administration
East Georgia State College
Swainsboro, GA05-2015
High School Diploma -
Brunswick High School
Brunswick, GA05-2012
Skills
- Expense reporting
- Customer service
- Office management
- Information confidentiality
- File management
- Document preparation
- Meeting support
- Strong problem solver
- Professional and mature
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Timeline
Executive Administrative Assistant
Department Of Justice, Federal Bureau Of Prisons
12.2019 - Current
Health Information Management Specialist
Department Of Justice, Federal Bureau Of Prisons
04.2019 - 05.2020
Certified Clinical Medical Assistant
Department Of Justice, Federal Bureau Of Prisons
04.2017 - 04.2019
Lead Vault Teller
Regions Bank
02.2016 - 04.2017
Team Lead Sales Associate
Cracker Barrel Old Country Store
07.2013 - 02.2016
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Advance Diploma - Nursing
Fortis College
Associate of Arts - Business Administration
East Georgia State College
High School Diploma -
Brunswick High School
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