Adriana Jones
Westland,MI
Summary
Forward-thinking Assistant Manager possessing upbeat attitude and passion for motivating team members to present a consistent positive image. Strong background in fast-paced environments. Works well independently and in team spaces to handle assignments and always ready to go beyond basic tasks. Focused on using training and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Host International-Starbucks
Romulus, MI
11.2018 - Current
- Displaying leadership through critical thinking and decision making
- Focus on customer retention; resolving conflicts that may arise while also maintaining the integrity of the store and it's policies
- Provide detailed training to all new baristas; covering all areas from basics to intermediate and store deployment.
- Maintaining safety of employees and customers in a fast-paced environment
- Coached team members by acknowledging opportunities for day to day growth through employee performance
Shift Supervisor
Krispy Kreme
Troy, MI
11.2010 - 10.2018
- Stepping into position when needed; covering breaks, short staff, helping hand
- Counted money and balanced all cash drawers at beginning and end of shift
- Handling customer concerns as well as filling high capacity orders; walk-ins and pre-ordered fundraisers.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Bookkeeper
KremeKrKremeKreme
Troy, MI
11.2010 - 10.2018
- Processed daily invoices and payments to keep accounting records current using AS400
- Updated tracking spreadsheets to identify trends.
Education
Certificate of Completion - Cosmetology
Excel Academies of Cosmetology
Troy, MI08-2016
High School Diploma -
Central High School
Detroit, MI06-2011
Certification - Culinary Arts
Breithaupt Career Technical Center
Detroit, MI05-2011
Skills
- Recruiting and Interviewing
- Employee Training and Development
- Time Management
- Proficient in Written and Verbal Communication
- Adapting to any Environment
- Employee/Customer Engagement
- Marketing Knowledge
- Orientation and Training
- Employee Performance Evaluation
Accomplishments
- National Honor Society
- National Technical Honor Society
- Employee of the Quarter
- Employee Of the Year
- 2x-5-Year Milestone Award
Skills
- Employee training and development
- Time management
- Customer service and guest relations
- Proficient in written and verbal communication
- Adapt to any environment
- Leadership
Certification
- Certified Barista
- Certified Barista Trainer
Affiliations
- Run A Baking Business
- Member of LEEC
References
References available upon request.
Timeline
Assistant Manager
Host International-Starbucks
11.2018 - Current
Shift Supervisor
Krispy Kreme
11.2010 - 10.2018
Bookkeeper
KremeKrKremeKreme
11.2010 - 10.2018
Certificate of Completion - Cosmetology
Excel Academies of Cosmetology
High School Diploma -
Central High School
Certification - Culinary Arts
Breithaupt Career Technical Center