ADRIANA JONES
Springfield,IL
Summary
Driven professional with a background in virtual patient care at Loyola University Medical Center, showcasing expertise in regulatory compliance and exceptional prioritization skills. Excelled in enhancing customer relationships and operational efficiency, demonstrating a proven track record of delivering outstanding support and achieving significant improvements in patient safety and service levels.
Overview
8
8
years of professional experience
1
1
Certification
Work History
VIRTUAL MONITORING TECHNICIAN
Loyola University Medical Center
07.2023 - 02.2025
- Provide and receive medical reports
- Call medical personnel to obtain patient information
- Enter behavioral patterns and medical requirements into the system
- Virtually monitor patients to guarantee their safety
- Notify medical personnel in the event of an emergency
Scorer
Cognia
Chicago, IL
06.2023 - 08.2023
- Utilized computer software programs for data entry, analysis, report generation.
- Maintained confidentiality of all student records during scoring process.
- Identified discrepancies between actual scores and expected scores.
- Reviewed and scored student tests according to established guidelines.
- Graded exams, assignments and essays and recorded grades.
CUSTOMER SERVICE AGENT
UHAUL
01.2017 - 03.2019
- Reviewed files, records and other obtained documents to respond to customer requests.
- Strengthened customer retention by offering discount options.
- Answered inbound calls, chats and emails to facilitate customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Created reports detailing customer interactions for management review.
- Helped clients navigate online systems within established frameworks to obtain services.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained strong call control and quickly worked through scripts to address problems.
Education
BACHELOR OF SCIENCE - HUMAN NUTRITION & DIETETICS
Southern Illinois University, Carbondale
Carbondale, IL01.2022
Skills
- Regulatory Compliance Expertise
- Data entry and accuracy
- Prioritization and Time Management
- Virtual Patient Care
- Proficient in MS Office
- Detail-oriented
- Clerical
- Team Collaboration
- Customer Relationship Management
- Incident response
Languages
Spanish
Limited
Certification
Licensed driver
ServSafe Food Handlers
References
References available upon request.
Timeline
VIRTUAL MONITORING TECHNICIAN
Loyola University Medical Center
07.2023 - 02.2025
Scorer
Cognia
06.2023 - 08.2023
CUSTOMER SERVICE AGENT
UHAUL
01.2017 - 03.2019
BACHELOR OF SCIENCE - HUMAN NUTRITION & DIETETICS
Southern Illinois University, Carbondale
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