ADRIANA JONES
Augusta,GA
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
11
11
years of professional experience
Work History
Implementation Specialist II - Time & Attendance
ADP
07.2023 - Current
- Gather and analyze client requirements to deliver tailored implementation solutions that met specific business needs.
- Execute system configurations for time and attendance software, ensuring seamless integration with client systems
- Conduct comprehensive training sessions for end-users, enhancing their understanding and effective use of the software.
- Collaborate with cross-functional teams to optimize processes and streamline project workflows.
- Provided ongoing technical support during and post-implementation, addressing client inquiries and troubleshooting issues.
Senior Universal Banker
Cadence Bank
05.2022 - 07.2023
- Identified customer financial needs through proactive outreach and relationship building, delivering tailored financial solutions.
- Processed account openings for checking, savings, and investment products, ensuring compliance with bank policies and procedures.
- Conducted transactions efficiently, including deposits, withdrawals, and fund transfers, while maintaining accurate records.
- Maintained up-to-date knowledge of bank products, services, and regulations to provide informed recommendations to clients.
- Maintained accurate cash handling practices and balanced cash drawers at the end of each shift.
Car Rental Agent
Enterprise Rent-A-Car
11.2020 - 11.2022
- Assisted customers with vehicle selection based on their needs and preferences, providing a personalized rental experience.
- Processed rental agreements and documentation efficiently to ensure a smooth customer onboarding process.
- Provided in-depth information about vehicle features and rental policies, enhancing customer understanding and satisfaction.
- Handled customer inquiries regarding rental rates, policies, and vehicle features via phone and in-person interactions.
- Monitored vehicle return processes, conducting inspections to assess condition and report any damages.
Pawn Manager
Top Dog Pawn
05.2017 - 05.2020
- Conducted thorough evaluations of items brought in for pawn, determining fair loan amounts.
- Assisted in the development of online sales platforms, increasing reach and revenue.
- Conducted regular audits of inventory, identifying discrepancies and taking corrective action.
- Managed daily operations, ensuring efficient loan processing and customer service.
- Created and maintained a positive store atmosphere, encouraging repeat business.
Car Salesman
Kia Of Augusta
02.2017 - 05.2017
- Engaged with customers to assess their automotive needs and preferences, providing tailored vehicle recommendations.
- Facilitated test drives, highlighting key features and benefits of vehicles to enhance customer understanding and interest.
- Processed sales transactions, ensuring accuracy and compliance with dealership policies and procedures.
- Conducted follow-up calls with clients to ensure satisfaction and encourage future sales opportunities.
Retail Sales Associate
Goodwill
07.2014 - 02.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Processed sales transactions accurately, ensuring a smooth and efficient checkout experience.
- Maintained stock levels by organizing and replenishing merchandise on the sales floor.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Associate of Arts - Accounting
University of Phoenix
07.2014
GED - undefined
Wiregrass Georgia Technical College
11.2011
Skills
- Customer Relations
- Issue resolution
- Client training
- Telephone and email etiquette
- Business analysis
- Configuration management
Timeline
Implementation Specialist II - Time & Attendance
ADP
07.2023 - Current
Senior Universal Banker
Cadence Bank
05.2022 - 07.2023
Car Rental Agent
Enterprise Rent-A-Car
11.2020 - 11.2022
Pawn Manager
Top Dog Pawn
05.2017 - 05.2020
Car Salesman
Kia Of Augusta
02.2017 - 05.2017
Retail Sales Associate
Goodwill
07.2014 - 02.2017
GED - undefined
Wiregrass Georgia Technical College
Associate of Arts - Accounting
University of Phoenix