Adriana Kelly
Golden,CO
Overview
6
6
years of professional experience
Work History
Automotive Service Advisor
Tesla
Eden Prairie, MN
09.2023 - 09.2024
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Maintained accurate records of customer transactions in the dealership database.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
Customer Service Representative
Target
Savage, MN
08.2018 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with product, promotion and policy information.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Developed knowledge about products and sales items to answer customer questions.
Internet Sales Representative
Inver Grove Honda
Inver Grove Heights, MN
01.2023 - 09.2023
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Automotive Detail Technician
Saxon Auto Group
Inver Grove Heights, MN
05.2022 - 09.2022
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Removed minor flaws in refinish using sanding and buffing.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
Education
Some College (No Degree) - Business Administration And Management
Normandale Community College
Minneapolis, MNSkills
- Sales Expertise
- Computer Skills
- Conflict Resolution
- Customer Service
- Microsoft Office
- Relationship Building
Timeline
Automotive Service Advisor
Tesla
09.2023 - 09.2024
Internet Sales Representative
Inver Grove Honda
01.2023 - 09.2023
Automotive Detail Technician
Saxon Auto Group
05.2022 - 09.2022
Customer Service Representative
Target
08.2018 - 02.2024
Some College (No Degree) - Business Administration And Management
Normandale Community College