Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Lopez

San Jose,CA

Summary

Focused Ramp Agent offering 4 years of experience in aircraft ground support. Safely guides aircraft using established hand signals and delivers under-wing assistance. Maintains compliance with all FAA and airline regulations to mitigate risk and promote safe operations. Efficient Ramp Agent successful at adhering to company policies and requirements to perform safe under-wing services. Assist in achieving on-time arrivals and departures by servicing aircraft quickly and safely. Comply consistently with FAA, airline and airport regulations. Project positive image during interactions with travel and airport personnel. Professional Mover committed to providing excellent customer service to promote customer loyalty and retention. Communicate with crew leaders to report deviations or problems and maintain efficient customer deliveries. Professional and courteous with each customer. Self-directed and skilled at collaborating with crew members. Motivated and friendly Mover with positive attitude and excellent communication skills. Flexible schedule with availability on weekends. Can-do problem solver comfortable lifting 50 pounds. Dependable and punctual with clean driving record. Work collaboratively with team members and provide excellent customer service. Physically fit and energetic Warehouse Worker with experience in warehouse operations and material movement. Known for maintaining accurate documentation of all shipments and materials. Adept at maintaining various equipment, tools and forklift trucks for transporting material to and from warehouses. Proficient in handling heavy equipment and following all safety procedures.

Overview

10
10
years of professional experience

Work History

Cashier Team Lead

Wingstop
06.2015
  • Observed cashiers to spot performance issues, security problems and unauthorized behaviors
  • Processed daily receipts for purchases, refunds and exchanges
  • Kept cashiers stocked with paperwork for loyalty programs, credit card applications and other current promotions
  • Monitored customer flow and adapted cashier assignments to minimize wait times
  • Opened up and operated cash register to relieve long lines at peak shopping times
  • Listened to customer complaints, resolved issues and escalated complex concerns to assistant manager for resolution
  • Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
  • Followed exact health code standards to help establishment maintain exceptional ratings
  • Wiped down high-touch areas regularly for appearance and to minimize spread of germs
  • Trained in multiple kitchen stations to offer skilled support during rush periods
  • Washed hands and used PPE to prevent cross-contamination when handling raw ingredients
  • Stocked kitchen and dining areas to support smooth service.

Security Officer

Securitas Security Services USA
05.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises during fire watch.

Ramp Agent

United Airlines
05.2018 - 05.2024
  • Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim
  • Attended to special handling instructions for luggage and cargo
  • Operated tractors, tow bars, belt loaders and baggage carts to manage ground support
  • Loaded wheelchairs and child strollers for delivery to required locations
  • Maintained safety as number one priority while servicing aircraft and assisting travelers
  • Collected and loaded mail and carefully handled loading and unloading of live animals
  • Safeguarded customer baggage, air cargo and airmail to reduce loss or theft
  • Informed supervision of needs and problems in assigned areas
  • Cross-trained in different roles and prioritized high-volume task loads
  • Observed PPE requirements and reminded team members to observe safety protocols
  • Identified and resolved safety hazards to protect team.

Driver, Warehouse Orders

A Party Place
05.2016 - 09.2017
  • Completed manifest notes and issued receipts to customers for deliveries and returns
  • Inspected trucks to verify operating condition and completed basic maintenance
  • Secured loads against shifting with good balancing, bracing and stacking
  • Coordinated smooth unloads at destinations and verified products to meet customer service standards
  • Leveraged GPS navigation systems and local knowledge to minimize travel time and fuel costs
  • Conducted routine safety check on vehicles prior to use
  • Reviewed orders before delivery and confirmed completeness and proper invoicing.

Driver, Warehouse Orders

Stuart Event Rentals
12.2014 - 10.2015
  • Coordinated smooth unloads at destinations and verified products to meet customer service standards
  • Inspected trucks to verify operating condition and completed basic maintenance
  • Secured loads against shifting with good balancing, bracing and stacking
  • Reviewed orders before delivery and confirmed completeness and proper invoicing
  • Leveraged GPS navigation systems and local knowledge to minimize travel time and fuel costs.

Education

High School Diploma -

Gunderson High School
San Jose, CA

Skills

  • Attended to special handling instructions for luggage and cargo
  • Safely operated forklifts, overhead cranes, and hoists to move heavy containers and pallets
  • Observed PPE requirements and reminded team members to observe safety protocols
  • Conducted routine safety check on vehicles prior to use
  • Inspected trucks to verify operating condition and completed basic maintenance
  • Trained employees to follow standard work processes and learn role-specific skills
  • Coached team members to maintain positive, friendly attitude and behaviors
  • Provided daily direction to team members to achieve departmental goals

Timeline

Security Officer

Securitas Security Services USA
05.2024 - Current

Ramp Agent

United Airlines
05.2018 - 05.2024

Driver, Warehouse Orders

A Party Place
05.2016 - 09.2017

Cashier Team Lead

Wingstop
06.2015

Driver, Warehouse Orders

Stuart Event Rentals
12.2014 - 10.2015

High School Diploma -

Gunderson High School
Adriana Lopez