JeNi Christian
Birmingham,AL
Summary
Adept at cash handling and cashier training, I excelled at McDonald's Restaurant by mentoring new cashiers and enhancing customer satisfaction. My proactive approach and strong multitasking skills led to a noticeable improvement in service efficiency and team performance, showcasing my ability to lead and develop teams effectively while maintaining high-quality standards.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
McDonald's Restaurant
02.2013 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
Cook
Guthrie's Chicken Fingers
06.2021 - 12.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Assembly Line Production Worker
Kamtek Magna Cosma
04.2021 - 06.2022
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Displayed strong problem-solving abilities when faced with challenges during the assembly process, finding solutions efficiently without compromising quality or speed.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
- Conducted routine maintenance checks on equipment, ensuring proper functionality at all times.
Education
GED -
02.2013
Skills
- Cash handling expertise
- Cashier training
- Product restocking
- Opening and closing procedures
- Assembly techniques
- Assembly and production
- Production lines
- Assembly instructions
- Manufacturing
- Equipment monitoring
- Visual inspections
- Machine setup
- Cooking
- Cleaning and organization
- Food handling
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Sanitation
- Surface cleaning
Timeline
Cook - Guthrie's Chicken Fingers
06.2021 - 12.2021
Assembly Line Production Worker - Kamtek Magna Cosma
04.2021 - 06.2022
Cashier Team Lead - McDonald's Restaurant
02.2013 - 07.2023
Jefferson State Community College - GED,