Tenesha Terrell
Fort Myers,FL
Summary
Dynamic Shift Manager with over 8 years of experience in supervising operations and training staff. Proven ability to build strong relationships and manage schedules effectively, leading to improved efficiency and high customer loyalty. Diligent background in managing team schedules and resolving conflicts. Experienced professional known for strong decision-making and employee training skills. Successfully managed daily operations and fostered staff development, ensuring adherence to quality standards and exceptional customer service.
Overview
9
9
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
07.2016 - 02.2025
- Supervised daily operations to ensure adherence to company standards and quality control.
- Trained new team members on operational procedures and customer service excellence.
- Managed inventory levels, ensuring proper stock availability and minimizing waste.
- Coordinated staff schedules to optimize coverage during peak hours and improve efficiency.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Excelled in every store position and regularly backed up front-line staff.
- Propelled market share to surge ahead of competitors and earn #2 ranking.
Production Worker
Steak N Shake
05.2017 - 02.2019
- Operated cooking equipment to prepare food items efficiently and consistently.
- Collaborated with 5 or more team members to maintain cleanliness and organization of workstations.
- Followed safety protocols to ensure compliance with health regulations during food preparation.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Ensured compliance with health regulations through regular inspection of food handling practices.
- Followed safety procedures and guidelines to maintain safe working environments.
Education
GED -
Dunbar Community School
Fort Myers06-2026
No Degree - Healthcare
C & M Gifted Hands Healthcare Institute
Fort Myers11-2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Staff training and onboarding
- Schedule management
Languages
English
Full Professional
Timeline
Production Worker
Steak N Shake
05.2017 - 02.2019
Shift Manager
McDonald's Restaurant
07.2016 - 02.2025
GED -
Dunbar Community School
No Degree - Healthcare
C & M Gifted Hands Healthcare Institute