Adriana Lugo
Orlando,FL
Summary
Detail-oriented and results-driven Laboratory Assistant with a strong focus on Data Analysis leveraging data tools and extraction techniques to drive efficient and accurate laboratory operations. Proficient in analyzing Key Performance Indicators (KPIs) for continuous process improvement, ensuring optimal lab performance.
Overview
3
3
years of professional experience
Work History
Laboratory Assistant II
Advent Health
Orlando, FL
05.2023 - Current
- Actively participates in outstanding customer service, maintaining respectful relationships
- Analyzes Key Performance Indicators (KPI) data with precision to identify areas for improvement in turn-around time and patient satisfaction
- Collaborates within a team to provide insightful suggestions, contributing to the establishment of data-centric goals aligned with KPI requirements
- Engages in collaborative teamwork to consistently meet and exceed KPI requirements for the clinical department.
- Worked with internal teams to understand clinical laboratory needs and changing strategies.
- Analyzed samples using various analytical techniques.
- Evaluated existing processes and procedures regularly to identify areas of improvement.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Identified areas needing improvement within existing processes and developed strategies for improvement.
- Advised on best practices for using Epic systems for optimal efficiency and accuracy.
Optometry Technician
National Vision
08.2021 - 05.2023
- Utilizes data-driven approaches for exam pre-screening, prescriptions, and testing, emphasizing financial implications
- Promotes visual field testing and retinal screenings, aligning with financial goals
- Collaborates with the team to meet and exceed Key Performance Indicators (KPIs), particularly those tied to financial efficiency
- Maintains accurate patient records, leveraging data for financial billing accuracy and improvement
- Ensures equipment efficiency, following KPI guidelines for financial effectiveness.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Maintained documentation of all the processes related to Data Analysis.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Monitored patient progress and reported any changes for patient satisfaction.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Verified accuracy and completeness of data entry into the database system.
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry and billing operations.
Education
Bachelor of Science - Biology
University of Central Florida
01-2023
Skills
- Microsoft Excel
- Word
- PowerPoint
- Slicerdicer
- SQL
- Tableau
- Data Visualization and Presentations
- Epic proficiency
- Medical Records management
- Proficient in statistical analysis and mathematical modeling for data interpretation and decision-making
- Reliable team worker
- Pivot Tables
- Dashboard
- KPI Tracking
- Big Data Technologies
- Data Extraction
- Analytical Thinking
- Attention to detail
- Creative Thinking
- Bilingual
Timeline
Laboratory Assistant II
Advent Health
05.2023 - Current
Optometry Technician
National Vision
08.2021 - 05.2023
Bachelor of Science - Biology
University of Central Florida