Adriana Lugo Borges
Miami,FL
Summary
Experienced clerical customer service professional with leadership and relationship-building capabilities, seeking new challenges where all the experience, knowledge, and customer service skills can be utilized to improve the company and customer satisfaction and give the best quality service to demonstrate the competence that satisfies the interest of the company. Industrious Floor Manager successful at accomplishing challenging objectives under tight deadlines and demanding conditions. Knowledgeable project manager and trainer with 4-year demonstrated record of success. Pursuing new professional challenges and growth opportunities.
Overview
6
6
years of professional experience
Work History
Bartender/Waitress Supervisor
Havana 1957 Cuban Cuisine
03.2018 - 12.2018
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Head Server/Floor Manager
Barsecco
01.2019 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Education
Associate of Arts - Business Administration And Management
Miami Dade College
Miami, FL11.2024
High school diploma -
Raul Cepero Bonilla Pre-university
Havana, Cuba01.2014
Skills
- Professionalism & active listening
- Immediate learner
- Able to work under pressure
- Bilingual (English/Spanish)
- Accuracy & attentive
- High-volume dining experience
- Upselling techniques
- High ethical standards
- Effective multi-tasking
- Extremely responsible & reliable
- Great customer service
- Excellent communication
- Positive attitude
- Adaptability & teamwork
References
1- Carlos E De Castro Curbelo
2- General Manager at Barsecco.
3- V & E Restaunrant Group.
4- 7865271369
5- carlosc@barsecco.com
Carlos is the actual General manager at Barsecco, this place and Havana 1957, both belongs to the same company V & E.
Timeline
Head Server/Floor Manager
Barsecco
01.2019 - Current
Bartender/Waitress Supervisor
Havana 1957 Cuban Cuisine
03.2018 - 12.2018
Associate of Arts - Business Administration And Management
Miami Dade College
High school diploma -
Raul Cepero Bonilla Pre-university
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