Diana Larroche
Miramar,FL
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
9
9
years of professional experience
Work History
Host
Havana 1957 Cuban Cuisine
10.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Manager
Fashion Co
10.2020 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales Associate
Piccadilly Shoes Company
11.2015 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Full Specialist -
Kaisen Beauty Academy
Pembroke Pines 2025
GED -
American High Schools Academy
Miami 2014
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Host
Havana 1957 Cuban Cuisine
10.2024 - 03.2025
Sales Manager
Fashion Co
10.2020 - 09.2024
Sales Associate
Piccadilly Shoes Company
11.2015 - 08.2020
Full Specialist -
Kaisen Beauty Academy
GED -
American High Schools Academy
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