Christian Ochoa
Las Vegas,NV
Summary
Hardworking waiter with over 25 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
26
26
years of professional experience
Work History
Food Server
Havana 1957 Cuban Cuisine
Las Vegas
12.2024 - Current
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Brewed coffee and distributed to guests.
- Calculated charges, issued table checks, and collected payments from customers.
Food Server
Mirage Hotel
Las Vegas, NV
10.1999 - 07.2024
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Brought food and beverages to the table in a timely manner.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
Education
High School Diploma -
RANCHO HIGH SCHOOL
LAS VEGAS06-2000
Skills
- Customer service
- Order accuracy
- Cash handling
- Team collaboration
- Side work support
- Food safety practices
- Allergy awareness
- Food and beverage upselling
- Cool under pressure
- Service prioritization
- Safe food handling
Languages
English
Professional
Spanish
Professional
Timeline
Food Server
Havana 1957 Cuban Cuisine
12.2024 - Current
Food Server
Mirage Hotel
10.1999 - 07.2024
High School Diploma -
RANCHO HIGH SCHOOL
Similar Profiles
Diana LarrocheDiana Larroche
Host at Havana 1957 Cuban CuisineHost at Havana 1957 Cuban Cuisine
Maria MarronMaria Marron
Busser at Havana 1957 Cuban CuisineBusser at Havana 1957 Cuban Cuisine
Adriana Lugo BorgesAdriana Lugo Borges
Bartender/Waitress Supervisor at Havana 1957 Cuban CuisineBartender/Waitress Supervisor at Havana 1957 Cuban Cuisine
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
TEELA T. WASHINGTONTEELA T. WASHINGTON
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters