Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Zurick

Bradenton,FL

Overview

34
34
years of professional experience

Work History

Food Server

Spago Restaurant
06.2021 - 07.2023
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted in food preparation and presentation, ensuring high-quality standards were met.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders to guests.
  • Learned menu items thoroughly to effectively communicate options to customers.
  • Managed cash register operations, accurately processing payments and handling transactions.
  • Adapted quickly to changing priorities during peak service hours to maintain efficiency.
  • Supported team members in daily tasks, fostering a positive work environment.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Enhanced dining experience by providing prompt, courteous service to customers.
  • Recommended wine pairings and specialty dishes, enhancing dining experience.
  • Spearheaded campaign to promote underappreciated menu items, increasing their popularity and sales.
  • Engaged with customers to gather feedback, driving continuous improvement in service delivery.
  • Improved customer satisfaction with quick and accurate order taking.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Assisted in hosting events, providing exceptional service to large groups and special occasions.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Streamlined food preparation process, reducing wait times for orders.
  • Trained new servers in customer service best practices, elevating overall team's performance.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Food Server

Olive Garden Restaurant
03.2018 - 05.2020
  • Assisted in menu development, offering suggestions based on customer feedback and preferences.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
  • Answered customers' questions, recommended items, and recorded order information.

Food Server

Omega Pancake House
03.2016 - 02.2018

Administrative Assistant

Midwest Computer Inc
06.1989
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted in food preparation and presentation, ensuring high-quality standards were met.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders to guests.

Education

No Degree - Mathematics Education

College of DuPage
Glen Ellyn, IL

Skills

  • Customer service
  • Strategic planning
  • Innovative
  • Motivated
  • Excellent customer skills
  • Proper Etiquette
  • Excellent Listener
  • Food running
  • Highly Dependable
  • Detail Orientated
  • Proactive
  • POS system operation
  • Interpersonal communication
  • Relationship management
  • Menu presentation
  • Menu recommendations
  • Specials promotion and upselling
  • Utensil sanitizing
  • Wine pairings
  • High energy and stamina
  • Suggestive selling
  • Salad preparation
  • Cleaning and sanitizing
  • Garnishing
  • Hospitality and accommodation
  • Professional attitude
  • Table setting
  • Menu memorization
  • Health code compliance
  • Food and beverage upselling
  • Hospitality best practices
  • High volume dining
  • Order verification
  • Cleanliness standards
  • Hospitality service expertise
  • Personal grooming
  • Daily specials memorization
  • Upselling and cross selling
  • Team player
  • Food sales and promotion
  • Check payment processing
  • Food preparation
  • Table setting arrangements
  • Order management
  • Food station setup
  • Food safety standards
  • Item promotion
  • Service prioritization
  • Table bussing
  • Organizational skills
  • Ability to lift 30 pounds
  • Order taking
  • Wine service
  • Table monitoring and turnover
  • Food safety practices
  • Special requests and substitutions
  • Allergy awareness
  • Cool under pressure
  • Tableside service
  • Decision-making
  • Courteous phone demeanor
  • Dish preparation
  • Food presentation
  • Transactions and cash handling
  • Reliable and responsible
  • Dining area maintenance
  • Memory retention
  • Dining customer service
  • Food and beverage service
  • Cash handling
  • Order accuracy
  • Beverage preparation
  • Workflow coordination
  • Food preparation and safety
  • Price memorization
  • Point-of-sale system
  • Team leadership
  • Food handling
  • Quality control
  • Bill computation
  • Effective customer upselling
  • Adaptable and flexible
  • Bar terminology

Timeline

Food Server

Spago Restaurant
06.2021 - 07.2023

Food Server

Olive Garden Restaurant
03.2018 - 05.2020

Food Server

Omega Pancake House
03.2016 - 02.2018

Administrative Assistant

Midwest Computer Inc
06.1989

No Degree - Mathematics Education

College of DuPage
Jacqueline Zurick