Jacqueline Zurick
Bradenton,FL
Overview
34
34
years of professional experience
Work History
Food Server
Spago Restaurant
Chicago, IL
06.2021 - 07.2023
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in food preparation and presentation, ensuring high-quality standards were met.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders to guests.
- Learned menu items thoroughly to effectively communicate options to customers.
- Managed cash register operations, accurately processing payments and handling transactions.
- Adapted quickly to changing priorities during peak service hours to maintain efficiency.
- Supported team members in daily tasks, fostering a positive work environment.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Recommended wine pairings and specialty dishes, enhancing dining experience.
- Spearheaded campaign to promote underappreciated menu items, increasing their popularity and sales.
- Engaged with customers to gather feedback, driving continuous improvement in service delivery.
- Improved customer satisfaction with quick and accurate order taking.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
- Assisted in hosting events, providing exceptional service to large groups and special occasions.
- Facilitated team-oriented environment, contributing to positive working atmosphere.
- Streamlined food preparation process, reducing wait times for orders.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Food Server
Olive Garden Restaurant
Lombard, IL
03.2018 - 05.2020
- Assisted in menu development, offering suggestions based on customer feedback and preferences.
- Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
- Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
- Answered customers' questions, recommended items, and recorded order information.
Food Server
Omega Pancake House
Downers Grove, IL
03.2016 - 02.2018
Administrative Assistant
Midwest Computer Inc
Lombard, IL
06.1989
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in food preparation and presentation, ensuring high-quality standards were met.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders to guests.
Education
No Degree - Mathematics Education
College of DuPage
Glen Ellyn, ILSkills
- Customer service
- Strategic planning
- Innovative
- Motivated
- Excellent customer skills
- Proper Etiquette
- Excellent Listener
- Food running
- Highly Dependable
- Detail Orientated
- Proactive
- POS system operation
- Interpersonal communication
- Relationship management
- Menu presentation
- Menu recommendations
- Specials promotion and upselling
- Utensil sanitizing
- Wine pairings
- High energy and stamina
- Suggestive selling
- Salad preparation
- Cleaning and sanitizing
- Garnishing
- Hospitality and accommodation
- Professional attitude
- Table setting
- Menu memorization
- Health code compliance
- Food and beverage upselling
- Hospitality best practices
- High volume dining
- Order verification
- Cleanliness standards
- Hospitality service expertise
- Personal grooming
- Daily specials memorization
- Upselling and cross selling
- Team player
- Food sales and promotion
- Check payment processing
- Food preparation
- Table setting arrangements
- Order management
- Food station setup
- Food safety standards
- Item promotion
- Service prioritization
- Table bussing
- Organizational skills
- Ability to lift 30 pounds
- Order taking
- Wine service
- Table monitoring and turnover
- Food safety practices
- Special requests and substitutions
- Allergy awareness
- Cool under pressure
- Tableside service
- Decision-making
- Courteous phone demeanor
- Dish preparation
- Food presentation
- Transactions and cash handling
- Reliable and responsible
- Dining area maintenance
- Memory retention
- Dining customer service
- Food and beverage service
- Cash handling
- Order accuracy
- Beverage preparation
- Workflow coordination
- Food preparation and safety
- Price memorization
- Point-of-sale system
- Team leadership
- Food handling
- Quality control
- Bill computation
- Effective customer upselling
- Adaptable and flexible
- Bar terminology
Timeline
Food Server
Spago Restaurant
06.2021 - 07.2023
Food Server
Olive Garden Restaurant
03.2018 - 05.2020
Food Server
Omega Pancake House
03.2016 - 02.2018
Administrative Assistant
Midwest Computer Inc
06.1989
No Degree - Mathematics Education
College of DuPage