Adriana Macias
Fresno
Summary
As a first-generation professional, I have developed strong leadership, communication, and client service skills through my experience in management and customer service. While gaining management experience, I have remained committed to pursuing a legal career and am currently preparing for the LSAT with the goal of attending law school.
My experiences in moot court and working with diverse communities have strengthened my passion for public interest advocacy and reinforced the need for greater legal representation in underserved communities. I am especially interested in immigration, family law, and the criminal legal system, and I hope to contribute meaningfully through nonprofit legal work in my community.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
Fresno, CA
01.2023 - Current
- Coordinate daily operations, ensuring timely and efficient completion of administrative tasks and banking procedures.
- Solve customer service difficulties in terms of returns, warranty products, and labor claims.
- Serve as the first point of contact for customer inquiries, managing relationships and resolving issues with professionalism and attention to detail.
- Oversee the training and onboarding of new team members, ensuring clear communication and adherence to company policies.
- Maintain confidential financial records and transactions, ensuring accuracy and compliance.
- Manage scheduling and logistics, ensuring smooth day-to-day operations of the store.
- Visiting service centers and dealerships to influence them in purchasing our auto parts, rather than our competitors, increasing the store's revenue by a 50%.
- Fulfill meetings with health inspectors to ensure compliance with health and safety regulations, address concerns, and implement corrective actions as needed.
Retail Service Specialist
O'Reilly Auto Parts
Fresno, CA
03.2022 - 12.2023
- Delivered exceptional customer service, addressing inquiries, resolving issues, and maintaining customer satisfaction.
- Managed administrative tasks, such as inventory tracking and product ordering, with a high level of accuracy and attention to detail.
- Utilized Microsoft Excel and other software to track product sales, customer feedback, and operational metrics.
- Organized product information and maintained records for easy access by the team and management.
Call Center Representative
Fresno GOP
Fresno, CA
09.2022 - 03.2023
- Served part time, as a primary point of contact for constituents, managing communications and providing updates on the next political campaigns.
- Organized and tracked campaign data, utilizing Excel and other tools to manage voter information.
- Handled sensitive information related to community political data, ensuring confidentiality at all times.
Accountant
La Hacienda
Fresno, CA
12.2019 - 03.2022
- Verified financial documents and processed money transfers, using resources such as Ria and Western Union.
- Managed sensitive information related to financial reporting and maintained confidentiality with customer data.
- Utilized Microsoft Office Suite to update records and prepare financial reports for management review.
- Ensured accurate record-keeping and maintained organized documentation for customer orders and transactions.
- Managed customer communications in both English and Spanish, fostering strong client relationships and satisfaction.
Education
Bachelor of Arts - Political Science
California State University, Fresno
Fresno, CA05-2023
Skills
- Bilingual: Fluent in Spanish and English, with experience in translation and interpretation for diverse clients
- Administrative Support: Experienced in performing administrative duties, scheduling, and managing client relationships with attention to confidentiality
- Organization & Time Management: Strong ability to manage multiple tasks efficiently, prioritize deadlines, and ensure timely delivery of administrative support
- Customer Service & Communication: Proficient in serving as a point of contact, resolving issues, and maintaining positive communication with clients
- Technical Proficiency: Advanced Microsoft Office Suite skills (Outlook, Excel, Word, PowerPoint) for document preparation, data management, and communication
- Attention to Detail: Able to manage highly sensitive and confidential information with precision
- Customer relations
- Work Planning and Prioritization
Accomplishments
- Moot Court Advocacy Tournament (Aug 2023 - Dec 2023)
Participating in a moort court competition to the finals, demonstrating developmental skills in legal research, oral advocacy, argumentation, and learning how to write briefs, and learning techniques such as IRAQ.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
O'Reilly Auto Parts
01.2023 - Current
Call Center Representative
Fresno GOP
09.2022 - 03.2023
Retail Service Specialist
O'Reilly Auto Parts
03.2022 - 12.2023
Accountant
La Hacienda
12.2019 - 03.2022
Bachelor of Arts - Political Science
California State University, Fresno