Adriana Magiera
New Boston
Summary
Detail-oriented warranty administrator with expertise in claims processing and customer support. Proven ability to mentor staff and enhance team performance through effective training and communication.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Crest Ford
Flat Rock, MI
06.2024 - Current
- Processed warranty claims efficiently, ensuring compliance with manufacturer guidelines.
- Coordinated with service departments to verify claim accuracy and completeness.
- Processed claim paperwork and followed up on missing information to complete processing.
- Utilized dealership management software to track and manage warranty submissions.
- Assisted customers in understanding warranty coverage and claim procedures.
- Mentored new staff on warranty policies, enhancing team performance and knowledge retention.
Sales Associate
Urban Outfitters, Inc.
Troy, MI
11.2023 - 02.2024
- Assisted customers with product selection, enhancing overall shopping experience.
- Addressed customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Trained new associates in sales techniques and customer service best practices.
- Managed inventory replenishment, ensuring optimal stock levels throughout the store.
- Collaborated with team to create visually appealing merchandise displays, driving customer engagement.
Host Trainer
Texas Roadhouse
Taylor, MI
07.2020 - 04.2021
- Trained new hosts on customer service protocols and restaurant operations.
- Coordinated training schedules to ensure proper onboarding of staff members.
- Assisted in developing training materials to enhance host efficiency and knowledge.
- Monitored host performance, providing feedback to improve service quality.
Education
High School Diploma -
SUMMIT ACADEMY
Romulus, MISkills
- Warranty management
- Claims processing
- Warranty analysis
- Claims submissions
- Records maintenance
- Data entry
- Software applications
- Paperwork processing
- Customer service
Timeline
Warranty Administrator
Crest Ford
06.2024 - Current
Sales Associate
Urban Outfitters, Inc.
11.2023 - 02.2024
Host Trainer
Texas Roadhouse
07.2020 - 04.2021
High School Diploma -
SUMMIT ACADEMY