Adriana Maldonado

• Lead a team of 50 team members to achieve daily goals, contributing to total store performance.
• Assess staffing needs, interview, job offer, and create training schedules.
• Create team and team lead schedules to align with business needs, with allocated hours.
• Developed and implemented effective team strategies to ensure successful completion of projects.
• Conducted regular performance reviews with employees to ensure objectives were met.
• Coordinated workflow between departments to maximize efficiency.
• Provided guidance and support to my reporting team leads in completing tasks.
• Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
• Coached direct reports on professional development opportunities.
• Maintained relationships with external vendors and suppliers.
• Established strong communication channels between departments.
• Collaborated with other executives on cross-functional projects.
• Recognized individual achievements within the team environment.
• Built an effective working environment through positive motivation techniques.
• Resolved issues that arose among team members and reduced conflicts with proactive strategies focused on strengthening team relationships.
• Implemented new leadership tactics to help transform business structure.
• Reviewed payroll daily to make business decisions.

• Created training programs for new employees that focused on developing selling skills.
• Collaborate with peers to plan and prioritize business processes, achieving measurable improvements.
• Lead a team of 20, ensuring high performance and daily process execution, improving efficiency.
• Coach team members to close skill gaps, resulting in enhanced team capabilities.
• Collaborate with a visual merchandiser to uphold brand standards, boosting guest experience.
• Resolve guest issues promptly, increasing satisfaction and loyalty.
• Plan and execute daily/weekly workload to meet sales goals and enhance guest engagement.

• Escort therapy dog and owner throughout the clinic.
• Visit patients and interact with them.
• Comfort patients during their visit.

After Pet Therapy

• Helped patients check in on the clinic's tablet.
• Put together medical supplies.
• Restocked rooms with any supplies needed.
• Assisted in making copies and putting together paperwork.