ADRIANA MALDONADO
Lake Worth
Summary
Diligent Health Information Specialist with comprehensive knowledge in managing patient records and ensuring data accuracy. Successfully maintained compliance with healthcare regulations and information retrieval systems. Demonstrated expertise in coding and classification, along with effective use of electronic health records (EHR) systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Information Management Technician
Baptist Hospital East
10.2024 - Current
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Reviewed charts and flagged incomplete or inaccurate information.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Increased efficiency in record retrieval by utilizing ICD-10 coding and classification systems effectively.
Referral Coordinator
Sanitas Medical Center
06.2022 - 09.2024
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for procedures
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Processed medical insurance claims and payments.
- Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
Patient Representative Coordinator
Sanitas Medical Center
12.2021 - 06.2022
- Managed patient intake process, ensuring accurate documentation and efficient service.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Bachelor of Science - Health Administration
Palm Beach State College
Lake Worth, FL11-2028
High School Diploma -
John I Leonard High School
Lake Worth, FL05-2020
Skills
- HIPAA
- ICD-10
- Health information systems
- Insurance verification
- CPT coding
- Medical terminology
- Medical record management
- Medical record indexing
- EMR / EHR
- Data entry
- Customer/Client relations
Certification
- Certified Coding Associate (CCA) - American Health Information Management Association (AHIMA)
(In Progress)
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Languages
Spanish
Native or Bilingual
Timeline
Health Information Management Technician
Baptist Hospital East
10.2024 - Current
Referral Coordinator
Sanitas Medical Center
06.2022 - 09.2024
Patient Representative Coordinator
Sanitas Medical Center
12.2021 - 06.2022
Bachelor of Science - Health Administration
Palm Beach State College
High School Diploma -
John I Leonard High School
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