Adriana Martinez
San Antonio
Summary
Detail-oriented professional with over four years in customer service and operations management. Skilled in training staff, managing service appointments, and achieving sales targets, contributing to a culture of excellence and accountability.
Overview
10
10
years of professional experience
Work History
Service Advisor
Ancira
San Antonio, TX
03.2020 - 01.2025
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Coordinated service appointments, ensuring efficient workflow within service department.
- Maintained accurate records of services performed and parts used for transparency and accountability.
- Managed warranty claims processing, ensuring compliance with manufacturer guidelines and policies.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Assistant Manager
Circle K
San Antonio, TX
09.2017 - 02.2020
- Supervised daily operations to ensure high standards of customer service and operational efficiency.
- Trained and mentored staff on best practices and company policies to enhance team performance.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Conducted regular audits of cash handling procedures to maintain financial integrity and compliance.
Car Detailer
Wash Tub Car Wash
San Antonio, TX
05.2016 - 10.2017
- Conducted thorough exterior and interior vehicle cleaning using specialized tools and products.
- Managed detailing processes efficiently to meet customer satisfaction standards.
- Collaborated with team members to maintain high-quality service delivery.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
Lead Cashier
Taco Cabana
San Antonio, TX
01.2015 - 04.2018
- Trained and mentored new cashiers on customer service best practices and register operations.
- Resolved customer inquiries and complaints promptly, fostering a positive dining experience.
- Maintained compliance with health and safety regulations in food service operations.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Stevens High School
San Antonio, TX06.2017
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Staff education and training
- Attention to detail
Timeline
Service Advisor
Ancira
03.2020 - 01.2025
Assistant Manager
Circle K
09.2017 - 02.2020
Car Detailer
Wash Tub Car Wash
05.2016 - 10.2017
Lead Cashier
Taco Cabana
01.2015 - 04.2018
High School Diploma -
Stevens High School