Adriana McAllister
Lewiston,ME
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Pediatric Associates
11.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answering 1000 calls each month
Direct Support Professional
Opportunity Enterprises
11.2017 - Current
- Promoted health and wellness in disabled patients by providing caring emotional support and encouragement.
- Supervised daily activities and provided assistance when needed.
- Maintained clean, safe and well-organized patient environment.
- Worked to improve and enhance patient lives through effective and compassionate care.
- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Administered medication as directed by physician.
- Ensured safety and well-being of each patient in alignment with care plan.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Enhanced patient stays by creating and maintaining visual calendar of social, recreational and education activities.
- Answered several daily office phone calls for appointments, questions and visitation rules.
- Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Rural Mail Carrier
United States Postal Service
01.2022 - 10.2022
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Internship Student
Crayon Country Preschool
01.2019 - 05.2019
- Promoted sensory development by providing access to different textures.
- Fostered reasoning and problem solving through active exploration games and activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time each day.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Preschool Teacher
Lever's Daycare Center
06.2017 - 11.2017
- Supervised students and enforced discipline during all Head Start activities.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Used classroom observations to create written assessments of student performance.
- Taught average of 7 children per school year.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Dietary Cook
Clover Health Care
06.2016 - 06.2017
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Followed standard recipes, menus and apportions according to established standards.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prepared and served over 2 nutritious meals each day.
- Washed, peeled and cut various fruits and vegetables to prepare for serving.
- Planned menus complying with established health guidelines and budget limitations.
Dietary Aide
Clover Health Care
06.2015 - 06.2016
- Closely followed sanitation and food handling guidelines while assisting with daily meal preparation.
- Patiently and compassionately assisted patients requiring assistance eating meals.
- Supported waitstaff and other team members in completing tasks.
- Washed plates, cups, serving and eating utensils and kitchen equipment in a commercial dishwasher.
Education
Some College (No Degree) - Human Services
Central Maine Community College
Auburn MaineHigh School Diploma -
Spruce Mountain High School
Jay Maine06.2016
Skills
- Verbal and written communication
- Appointment scheduling
- Office administration
- Critical thinking skills
- HIPAA compliance
- Customer service
Timeline
Patient Care Coordinator
Pediatric Associates
11.2022 - Current
Rural Mail Carrier
United States Postal Service
01.2022 - 10.2022
Internship Student
Crayon Country Preschool
01.2019 - 05.2019
Direct Support Professional
Opportunity Enterprises
11.2017 - Current
Preschool Teacher
Lever's Daycare Center
06.2017 - 11.2017
Dietary Cook
Clover Health Care
06.2016 - 06.2017
Dietary Aide
Clover Health Care
06.2015 - 06.2016
Some College (No Degree) - Human Services
Central Maine Community College
High School Diploma -
Spruce Mountain High School
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