Adriana McCollum
Buffalo,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Cashier
Lowes Home Improvment
02.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Fast Food Crew Member
Elmwood Taco & Subs
07.2021 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Hostess
Mythos Restaurant
07.2020 - 07.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
High School Diploma -
P.S 305 McKinley High School
Buffalo, NYCurrent
Skills
- Quality control
- Customer engagement
- Hospitality service expertise
- Public relations
- Cash Register Operation
- Customer Assistance
- Payment Collection
- ID Verification
Timeline
Cashier
Lowes Home Improvment
02.2023 - Current
Fast Food Crew Member
Elmwood Taco & Subs
07.2021 - 08.2022
Hostess
Mythos Restaurant
07.2020 - 07.2022
High School Diploma -
P.S 305 McKinley High School