ADRIANA MENSAH
Howe,TX
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Volunteers Of America GNY
10.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and data.
- Streamlined check-in and check-out processes for a smoother guest experience.
Finance Executive
Royalhouse Chapel Int. Buffalo NY
12.2019 - 09.2021
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Implemented financial systems that increased efficiency in reporting, budgeting, and analysis tasks.
- Enhanced company cash flow with diligent accounts receivable management and timely collections.
- Increased revenue by identifying and implementing cost-saving measures in financial processes.
- Reduced financial risk, implementing robust internal audit procedures and controls.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Collaborated with external auditors to ensure the timely and accurate completion of annual audits, minimizing potential risks and maintaining a strong reputation for financial integrity.
- Introduced innovative solutions for working capital management, leading to an optimized cash conversion cycle time frame.
Customer Service Representative
GCB Bank PLC
06.2013 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Financial Mathematics
UNIVERSITY FOR DEVELOPMENT STUDIES
TAMALE, GH07.2013
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
- Conflict Management
- Customer service expertise
- Leadership Qualities
- Hospitality services
- Oral and written communications
- Inventory Oversight
- Time Management
- Customer Service Management
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteHybridOn-SiteTimeline
Front Desk Manager
Volunteers Of America GNY
10.2021 - Current
Finance Executive
Royalhouse Chapel Int. Buffalo NY
12.2019 - 09.2021
Customer Service Representative
GCB Bank PLC
06.2013 - 07.2019
Bachelor of Science - Financial Mathematics
UNIVERSITY FOR DEVELOPMENT STUDIES
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