Adriana Muñoz
Tomball
Summary
Results-driven leader with over 20 years of experience across hospitality, retail, and the solar industry, combining strong leadership, sales support, and operational expertise. Proven ability to build and maintain partner relationships, manage sales pipelines, and support revenue growth while overseeing teams and complex workflows. Highly skilled in training, process improvement, and cross-functional communication, with a strong focus on accountability, customer experience, and performance-driven results.
Overview
24
24
years of professional experience
Work History
Sales Account Manager
TriSMART Solar
600 Northpark Central Dr. Houston, TX 77073
03.2024 - Current
- Built and maintained strong relationships with multiple sales partner organizations.
- Conducted onboarding and welcome calls for new sales partners.
- Organized and led training sessions to support partner success and compliance.
- Led recurring pipeline calls to provide project updates and resolve issues.
- Audited dealer pipelines to ensure operational efficiency and policy compliance.
- Organized and executed blitz trips to support field sales efforts.
- Recruited and onboarded new solar sales organizations.
- Oversaw sales performance metrics across partner organizations.
Lead Management Specialist
TriSMART Solar
600 Northpark Central Dr. Houston, TX 77073
11.2021 - 03.2024
- Managed inbound solar leads and scheduled consultations with energy consultants.
- Created SOPs and step-by-step training guides for department processes.
- Trained and mentored new hires, enabling independent performance.
- Conducted follow-up calls with prospects and customers post-consultation.
- Managed and responded to 4- and 5-star Google reviews across multiple markets.
- Managed customer referrals and supporting referral software.
- Administered and tracked data within the GTR app.
- Manually tracked Google review metrics across all sales markets.
First Assistant Manager
Maurices
28634 Northwest Fwy Cypress, Tx 77433
03.2019 - 09.2021
- Supported overall store operations in partnership with the Store Manager.
- Opened and closed the store in accordance with company procedures.
- Created staff schedules in the absence of the Store Manager.
- Led floor set resets and visual merchandising to meet company standards.
- Processed shipments and ship-from-store orders.
- Managed cash handling responsibilities, including daily bank drops.
- Participated in weekly and bi-weekly leadership conference calls.
- Trained and onboarded new hires; conducted interviews and supported hiring decisions.
- Led the sales floor to achieve daily sales goals and stretch targets.
- Delivered exceptional customer service using a 'Customer First' philosophy.
- Served as expert stylist, assisting customers in building complete outfits.
- Supported store credit card enrollment goals and held team accountability across all key areas of the sales floor, fitting rooms, and cash wrap.
Manager
El Charro Restaurant
601 W. Main Street Safford Az 85546
08.2001 - 06.2018
- Oversaw daily operations for a high-volume restaurant.
- Supervised and scheduled 40+ staff members across multiple roles.
- Managed payroll, inventory, and vendor ordering (food and non-food vendors).
- Handled deposits, bank runs, and cash management.
- Conducted monthly staff meetings.
- Assisted in all operational roles as needed (front and back of house).
- Managed catering services for large corporate and family events.
- Completed invoicing and data entry.
- Ensured excellent customer service by greeting and checking on guests.
Education
High School Diploma -
Thatcher High School
Thatcher, AZ05-2004
Skills
- Skilled in utilizing Google Suite tools
- Experienced with Microsoft Office applications
- Experience with NetSuite
- Skilled in utilizing Mondaycom for team collaboration
- Experienced with Go High Level platform
- Data management skills
- Rapport and relationship building
- Employee training
- CRM expertise
- Sales forecasting
Timeline
Sales Account Manager
TriSMART Solar
03.2024 - Current
Lead Management Specialist
TriSMART Solar
11.2021 - 03.2024
First Assistant Manager
Maurices
03.2019 - 09.2021
Manager
El Charro Restaurant
08.2001 - 06.2018
High School Diploma -
Thatcher High School