Adriana Nelson
Kailua,HI
Summary
Detail-oriented professional with experience in administrative support and team collaboration. Known for effective communication and multitasking abilities. Committed to enhancing program outcomes and supporting community initiatives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Program Assistant
Child Development Center, Kupulau (MCBH)
11.2023 - 07.2024
- Led initiatives to enhance community outreach and parent involvement in center activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Developed and implemented engaging youth programs to enhance participant skills and community involvement.
- Collaborated with team members to create educational materials and resources for program participants.
- Monitored participant progress, providing feedback and support to ensure successful outcomes in program objectives.
Program Assistant
Child Development Center, Stuart Mesa (Camp Pendleton)
09.2021 - 09.2023
- Coordinated educational programs and activities to enhance child development and engagement.
- Assisted in managing daily operations, ensuring compliance with regulations and standards.
- Developed and implemented strategies for effective communication with families and staff.
- Monitored children's progress and maintained detailed records for assessments.
- Collaborated with multidisciplinary teams to support diverse needs of children and families.
- Assisted with planning and coordinating day-to-day and special program activities.
Barista
ShakeSmart
11.2018 - 03.2020
- Prepared high-quality beverages while maintaining cleanliness and organization of workspace.
- Provided exceptional customer service, ensuring satisfaction through effective communication and product knowledge.
- Operated blending machines and equipment, adhering to safety protocols and operational guidelines.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new baristas on beverage preparation techniques and customer service standards.
Lead Cashier
Big 5 Sporting Goods
06.2018 - 11.2018
- Supervised daily cash register operations, ensuring accuracy in transactions and maintaining balanced cash drawers.
- Trained and mentored new cashiers on customer service protocols and point-of-sale systems.
- Streamlined checkout processes to enhance efficiency and reduce customer wait times during peak hours.
- Resolved customer inquiries and concerns, fostering positive relationships to ensure repeat business.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
Sales Associate
Big 5 Sporting Goods
09.2016 - 06.2018
- Assisted customers in product selection and provided knowledgeable recommendations on equipment and apparel.
- Maintained inventory levels by organizing merchandise and conducting regular stock checks.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Resolved customer inquiries and complaints with effective communication, enhancing overall shopping experience.
- Monitored sales floor for cleanliness and organization, contributing to a welcoming environment for customers.
- Engaged with customers through active listening, fostering relationships that encouraged repeat business.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Music
Miracosta College
Oceanside, CA06-2021
Skills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Staff support
- Administrative support
- Interpersonal skills
- Valid Driver's license
- Driven and outgoing
- Group and individual instruction
- Event planning
- Calendar management
Timeline
Program Assistant
Child Development Center, Kupulau (MCBH)
11.2023 - 07.2024
Program Assistant
Child Development Center, Stuart Mesa (Camp Pendleton)
09.2021 - 09.2023
Barista
ShakeSmart
11.2018 - 03.2020
Lead Cashier
Big 5 Sporting Goods
06.2018 - 11.2018
Sales Associate
Big 5 Sporting Goods
09.2016 - 06.2018
Associate of Arts - Music
Miracosta College