Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Adriana Nino

Vernon Hills,IL

Summary

Highly personable, diligent, and capable professional with a strong team spirit. Known for the ability to collaborate effectively with hospital staff and administration, particularly in high-pressure, time-sensitive environments. Have a proven track record of successfully managing a busy office, utilizing excellent organizational and communication skills to achieve high levels of productivity and patient satisfaction. As a self-starter with a disciplined focus on goals, Fluent in both Spanish (native) and English (intermediate-advanced). Detail-oriented expert looking to contribute with knowledge and team-building abilities to a dynamic, fast-paced workplace. Authorized to work in the US for any employer

Overview

18
18
years of professional experience
1
1
Certification

Work History

Clinical Supervisor

ADVENT
06.2023 - Current
  • Lead and direct team of 15 clinical personnel and support staff.
  • Regularly track and analyze Key Performance Indicators (KPIs) to assess team performance and identify areas for improvement.
  • Utilize KPI data to inform hiring needs and decisions, ensuring optimal team performance and productivity.
  • Facilitate hiring of qualified clinical and clerical personnel by interview applicants and making recommendations for employment.
  • Ensure patients receive high quality healthcare services, while guiding work of clinical support staff members and ensuring operations in an organized and timely manner.
  • Responsible for overseeing day-to-day operations.
  • Maintain clinic support staff schedule ensuring appropriate coverage of clinic hours.
  • Guarantee coordination of workflow and daily huddles with staff
  • Create staff schedules. Provide clinic support staff coverage as necessary to fill in for roles.
  • Scheduling appointments, handling patient inquiries, and managing patient records, rooming patients.
  • Hold regular team and individual meetings with staff to track progress
  • Process payroll, resolve discrepancies and, maintain and verify accurate employee records.
  • Manage clinic inventory, partnering with the team to ensure appropriate inventory levels are maintained.
  • New staff training while providing ongoing training and support to existing staff.
  • Motivate staff with appropriate urgency and clarity to drive company and growth initiatives.
  • Manage performance - recognizing achievement, providing feedback and directing improvement or development activities.
  • Ensure compliance with healthcare laws and regulations.
  • Ensure compliance with OSHA, IDPH, and other regulatory agency standards.
  • Manage office's budget, overseeing billing and payments.
  • Ensure adherence with organizational policies related to safety, clinical service delivery, human resources management, and quality improvement
  • Liaison between staff, doctors, and patients, communicating policies, procedures, and updates to all parties.
  • Often go-to person for resolving issues that arise in office, whether they are related to staff, patients, or administrative matter.
  • Performs related duties as assigned.

Practice Supervisor

University of Chicago Medicine
05.2020 - 06.2023
  • Provided leadership, supervision, and support to clinical staff.
  • Promoted and maintain good collaborative working relationships and communication with all office staff.
  • Directed, assessed performance and provided feedback on areas for improvement to MA staff and assisted nurse Manager in raising standards of practice.
  • Scheduled clinical staff according to workloads, available equipment, and space; and coordinated daily staff to ensure all shifts are covered or determine need for additional staff.
  • Ensured adherence to clinical policies and practices.
  • Trained new staff and ensuring to meet all requirements.
  • Assisted physicians with surgical and non-surgical procedures (ENT, Urology, OB-Gyn, dermatology)
  • Served as mediator between physicians, MA staff, patients, insurance companies, and other departments within healthcare organization.
  • Encouraged and support clinical workers in obtaining further education, additional certifications and help to enhance their skills and chances of career advancement.
  • Performed quality assurance tests weekly, monthly, and bi-annual, identifying risk issues, and bringing them to appropriate managers' attention.
  • Completed tests for CAP certification.
  • Processed payroll, maintain and verify accurate employee records.
  • All MA duties and responsibilities mentioned before.
  • Supervised team of 25 office personnel
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Ordered all office supplies and kept check on inventory levels.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Developed close working relationships with front office and back office staff.

Medical Assistant

University of Chicago River East
02.2020 - 05.2020
  • Completed medical, surgical, and family history, triage, and record vital signs in accordance with regular procedures and clearly explain following medical procedures to patients.
  • Collected specimens for analytical testing in accordance with regular procedures and protocols.
  • Removed sutures and changed dressings in hygienic way (Dermatology).
  • Accompanied providers room during patients visit and scribed visit in Epic.
  • Perform PVR and POC for urology and urogyne patients.
  • Entered medications, tests or imagining orders.
  • Chaperoned doctors during ob/gyne visits and procedures.
  • Kept essential medical supplies in patient examination rooms.
  • Phone triage prior to video appointments
  • Performed EKGs and place Zio patch monitors when needed.
  • Prepared rooms and place rigid/flex scopes needed for ENT, and clean scopes for reprocessing and storage.
  • Set up for and assist physicians with in-office procedures such as IUD insertions and removals, colposcopies, LEEP, vulvar biopsies, and endometrial biopsies, hysteroscopies, or cystoscopies.
  • Temporary administrative tasks such as medical assistant team scheduling.
  • Quality control for point of care testing.
  • Provide training for new employees.

Patient Care Technician

Swedish Covenant Hospital
02.2020 - 02.2020
  • At Swedish Hospital now part of Northshore during critical times due to COVID-19:
  • Kept patient rooms clean and organized
  • Monitored patient health and measuring vital signs
  • Maintained accurate patient records
  • Assisted healthcare team with administering treatments
  • Collected liquid/blood samples or specimens for testing
  • Used diagnostic equipment such as EKG machine
  • Repositioned, and moved patients between beds, wheelchairs, and seats
  • Monitored patients' food and liquid intake
  • Escorted patients to get X-rays and other imaging tests
  • Performed basic nursing procedures such as administering medications
  • Reported any changes in patient’s conditions to registered nurse or physician
  • Provided emotional support and assisting patients with basic needs such as dietary intake, grooming, and personal hygiene
  • Maintained close communication with patient's healthcare team
  • Assisted with educating of patient's relatives regarding required care.

Medical Assistant

Swedish Covenant Hospital
11.2018 - 02.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Obtained client medical history, medication information, symptoms, and allergies
  • Performed medical records management, including filing, organizing and scanning documents
  • Collected and documented patient medical information such as blood pressure and weight
  • Called and faxed pharmacies to submit prescriptions and refills
    Documented vital signs and health history for patients in clinic and hospital environments
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Verified patient insurance coverage and collected required co-payments
  • Completed EKGs and other tests based on patient presentation in office
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Set up for and assist physicians with in-office procedures such as IUD insertions and removals, colposcopies, LEEP, vulvar biopsies, endometrial biopsies, etc
  • Prepare and clean ultrasound
  • Secure pregnant patients to NST and complete lab work
  • Prepare lab specimens and send them to proper lab
  • Working with staff members in high-paced and detailed oriented environment seeing over 20 patients day
  • Phone triage
  • Maintain, cleaned, and stocked exam rooms and equipment using ECW (EClinicalWorks) and Epic
  • Notify patients of lab results from screening tests such as Pap smears, ultrasounds, and mammograms
  • Administrative duties such as answering phones, scheduling appointments, obtaining prior authorization for and medications, processing paperwork for FMLA or disabilities
  • Provide training for new employees.

Medical Assistant

Chicago Sports & Spine
02.2018 - 11.2018
  • Roomed patients
  • Obtained vital signs
  • Assisted physician with procedures (sterile set-up, ultrasound guidance, and C-Arm/Fluoroscopy for joint and spinal procedures
  • MRI/diagnostic test orders as directed
  • Documented findings on prescription monitoring state website
  • Refilled medication as directed
  • Collected lab samples and interpret CLIA-waived tests
  • Prior Authorization for medications, maintaining order, and restocking clinical supplies
  • Autoclave surgical equipment
  • Phone triage
  • Checked patients in/out Schedule appointments
  • Provided training for new employees
  • Any other administrative or clinical duties as assigned by management.

Pediatrics Resident

Central Hospital of Maracay, Maracay
12.2012 - 05.2015
  • Admission histories, physical, developing assessment and treatment plan, start intravenous lines, draw blood, order medication and diagnostic tests, collect and analyze test results, obtain informed consent, place urinary catheters and nasogastric tubes, and perform other invasive procedures under supervision of faculty
  • Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options
  • Diagnosed and treated patients suffering from chronic conditions
  • Established preventive health practices in alignment with developmental markers and family health history
  • Assessed developmental progress to foster mental and physical wellness in pediatric patients
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Organized and detail-oriented with strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems

Medical Secretary

IEQ
01.2006 - 12.2011
  • Scheduling appointments, billing patients and compiling and recording medical charts, reports, and correspondence.
  • Answered phone calls and messages for one physician Ob-Gyne medical facility, scheduling appointments, and handling patient inquiries
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust
  • Organized paperwork such as charts and reports for office and patient needs
  • Maintained current and accurate medical records for patients
  • Registered new patients in electronic medical records prior to appointment scheduling
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Supported office staff and operational requirements with administrative tasks
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction
  • Enhanced office productivity by handling high volume of callers per day
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts
  • Placed new supply orders, managed inventory and restocked clerical spaces

Education

M.D. -

Dr. Angel Larralde University Hospital
Valencia, Venezuela
2011

M.D. -

Carabobo University
Valencia, Venezuela
2011

Skills

  • Process improvements
  • Information management
  • Staff education and training
  • EMR / EHR
  • Recruitment
  • Quality assurance
  • Clinical Quality Improvement
  • Medical Records Management
  • HIPAA
  • Patient relationship management

Certification

  • CMA - Certified Medical Assistant
  • CPR Certification February 2021 to February 2023 AED Certification Certified Medical Assistant BLS Certification February 2021 to February 2023

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Clinical Supervisor

ADVENT
06.2023 - Current

Practice Supervisor

University of Chicago Medicine
05.2020 - 06.2023

Medical Assistant

University of Chicago River East
02.2020 - 05.2020

Patient Care Technician

Swedish Covenant Hospital
02.2020 - 02.2020

Medical Assistant

Swedish Covenant Hospital
11.2018 - 02.2020

Medical Assistant

Chicago Sports & Spine
02.2018 - 11.2018

Pediatrics Resident

Central Hospital of Maracay, Maracay
12.2012 - 05.2015

Medical Secretary

IEQ
01.2006 - 12.2011

M.D. -

Dr. Angel Larralde University Hospital

M.D. -

Carabobo University

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Adriana Nino