Adriana Oberg
Orem,UT
Summary
Dynamic professional with a proven track record at IHOP, excelling in high-pressure environments and demonstrating exceptional customer service and multitasking skills. Adept at fostering team collaboration and enhancing dining experiences, consistently maintaining high standards of cleanliness and service. Skilled in cash handling and food presentation, achieving significant customer satisfaction and efficiency.
Overview
11
11
years of professional experience
Work History
Waitress
IHOP
09.2018 - 02.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cook
Rancho Market
08.2017 - 09.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Retail
SHOPCO
01.2014 - 02.2016
- Provided comprehensive training to new team members, ensuring consistent quality and performance across all retail.
- Completed accurate retail and wholesale valuations of metals, gemstones and completed works.
- Managed a team of retail associates, fostering a positive work environment that encouraged collaboration and productivity.
- Maintained a clean and organized retail environment, ensuring easy navigation for customers.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
Waitress
Taqueria Jalisco
02.2010 - 12.2014
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
Assiociates - Collisions Repair
Utah Valley University
Orem, UTSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Hospitality service expertise
- Time management
- Table bussing
- Food presentation
- Beverage preparation
- Seating arrangements
- Basic math
Languages
English
Native or Bilingual
Timeline
Waitress
IHOP
09.2018 - 02.2021
Cook
Rancho Market
08.2017 - 09.2018
Retail
SHOPCO
01.2014 - 02.2016
Waitress
Taqueria Jalisco
02.2010 - 12.2014
Assiociates - Collisions Repair
Utah Valley University