Adriana Ochoa
Rialto,CA
Summary
At Benchmark Administrators, excelled in multitasking and data accuracy, enhancing customer satisfaction and reducing entry errors significantly. Trained peers, showcasing leadership and proficiency in Microsoft Office and administrative support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Coverage/Clerk
Benchmark Administrators
01.2014 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Update and Add new policies (SteadPoint/BRX/FIA and CSIP.)
- Verifying Coverage, Location Coverage with Under Writers
- Correcting SIC Codes, NAICS Codes, Class Codes
- Verifying Legal Correspondence that comes through our mail that we have no claims for.
- Requests for voids and Error request received from Adjusters -Location/Policy errors).
- Assigning all Supervisor and Adjuster's on California claims based on the Org Chart.
- Assists with training and questions the Team may have throughout the day. (California legal mail, Unidentified folder (Proof of Coverage questions), CT Claims (What policy and date of accident to use), Other TPA mail (We receive a lot of California mail that belong to other BIC Partners).
Education
No Degree - Criminal Justice
ITT Technical Institute
High School Diploma -
John W. North High School
Riverside, CA06.2005
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Filing systems
- Database entry
- Administrative tasks
- Research
- Mail handling
- Data Entry
- Microsoft Office
- Processing mail
- Mail Processing
Certification
WCCA 10: Foundations of CA Workers Compensation Claims
WCCA 11: Establishing Injury and Affirmative Defenses in CA Workers Compensation Claims
Timeline
Coverage/Clerk
Benchmark Administrators
01.2014 - Current
No Degree - Criminal Justice
ITT Technical Institute
High School Diploma -
John W. North High School