ADRIANA OLACIO

• Lead daily operations in a high-volume store, aligning staffing, merchandising, inventory, customer experience and service routines with company priorities.

• Translate company and district direction into team briefings, training and follow-up for managers and

associates.

• Coach teams on customer experience behaviors, loyalty enrollment, omni channel service, productivity and performance expectations.

• Coordinate visual resets, product launches and seasonal initiatives while maintaining company and brand presentation standards.

• Supported the American Dream remodel and reopening by organizing staffing, training, visual execution and operational readiness.

• Monitor sales and operational performance, adjust coverage during high-traffic periods, and partner with

district leadership, HR and corporate teams during visits and key initiatives.

• Oversee inventory controls, audits, cash procedures, scheduling and daily operational compliance.

• Supported daily management of a high-volume store, including team development, merchandising, inventory and customer experience.
• Helped execute company initiatives across in-store and digital customer touch points while coaching teams on service and selling behaviors.
• Contributed to a $1 million sales gain in 2021 and received the 2020 Omni Award for customer service acrossstore and digital touchpoints.