Jessica Piatt
San Diego,CA
Summary
Experienced Co-Manager specializing in team management, operational efficiency, and strategic implementation. Delivered significant improvements in team collaboration and business growth through strong problem-solving, leadership, and communication skills. Committed to enhancing customer service and ensuring memorable experiences through effective multitasking and time management.
Overview
12
12
years of professional experience
Work History
Co-Manager
WHSmith North America
San Diego, California
09.2025 - 11.2026
- Managed daily store operations for multiple stores within the San Diego International Airport for WH Smith North America travel retail locations.
- Supervised associates and coached on delivering exceptional customer service and sales floor standards.
- Coordinated scheduling, shift coverage, and labor planning to optimize store operations.
- Resolved customer concerns to ensure an efficient checkout experience.
- Supported cash handling, register procedures, and safe reconciliation practices.
- Adhered to all airport and FAA regulations.
Legal Assistant at High End Law Firm
The Law Office of Vikas Bajaj
San Diego, California
08.2021 - 09.2025
- Drafted legal correspondence, pleadings, and routine office documents.
- Assisted Bajaj Law attorneys with client intake and prepared case files to streamline legal processes.
- Coordinated client communications and followed up on case requests to ensure timely responses.
- Scheduled hearings, meetings, and deadlines for Bajaj Law legal staff and coordinated weekly television appearances.
- Organized confidential records, exhibits, and discovery materials.
Personal Assistant
AFT Holdings
San Diego, California
06.2018 - 07.2023
- Scheduled meetings, prepared agendas, and confirmed attendance for internal and external partners.
- Monitored action items and ensured timely follow-up on requests, aligning with executive priorities along with luxury homes and properties.
- Drafted correspondence and handled confidential communications for AFT Holdings management.
- Liaised with vendors, high end clients, and staff on behalf of AFT Holdings.
- Executed errands to maintain daily operations and support overall efficiency.
Lancome Counter Manager
Nordstrom
San Diego, California
10.2020 - 10.2022
- Oversaw Nordstrom beauty counter operations and enhanced daily client service.
- Educated beauty advisors on product knowledge and established sales floor standards.
- Aligned merchandise presentation with Nordstrom visual guidelines to attract customers.
- Monitored inventory levels and requested stock replenishment from vendors.
- Processed transactions using point-of-sale systems and payment procedures.
Gift Shop Supervisor
The Old Globe Theatre
San Diego
10.2014 - 10.2016
- Supervised gift shop operations at The Old Globe Theatre, ensuring smooth service during performances.
- Managed merchandise displays and seasonal presentations to enhance guest experience and support show actors.
- Monitored inventory levels and restocked merchandise and souvenirs to maintain optimal availability for patrons.
- Reconciled cash drawers and processed daily transactions accurately using the POS system.
- Prioritized employee development.
Education
San Diego City College
San Diego, CAAirline Travel Class
Continuing Education
San Diego, CASocial Media
Continuing Education
San Diego, CASkills
- Store operations
- Inventory control
- Visual merchandising
- POS systems
- Vendor coordination
- Calendar management
- Travel arrangements
- Office administration
- Executive correspondence
- Confidential records
- Policy and procedure development
- Problem solving
- Decision-making
- Staff management
- Employee onboarding
- Client relations
- Attention to detail
- Verbal and written communication
Timeline
Co-Manager
WHSmith North America
09.2025 - 11.2026
Legal Assistant at High End Law Firm
The Law Office of Vikas Bajaj
08.2021 - 09.2025
Lancome Counter Manager
Nordstrom
10.2020 - 10.2022
Personal Assistant
AFT Holdings
06.2018 - 07.2023
Gift Shop Supervisor
The Old Globe Theatre
10.2014 - 10.2016
San Diego City College
Airline Travel Class
Continuing Education
Social Media
Continuing Education