Shanice Sofa
Little Caesars Pizza
Rathdrum,ID
19
Years of experience
Results-oriented Co-Manager experienced in staff training, conflict resolution, and inventory management. Achieved improved team performance and customer satisfaction through effective leadership and strategic planning. Focused on driving sales and operational efficiency while enhancing employee retention and productivity through targeted training and task delegation.
Work History
Co-Manager
18 Years 7 Months- Trained and mentored staff on operational procedures and customer service standards.
- Managed scheduling to enhance workforce productivity during peak hours.
- Implemented inventory management practices to reduce waste and optimize supply levels.
- Supervised daily operations to ensure efficient service and product quality.
- Developed training materials that improved onboarding processes for new employees.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company's values.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cook
1 Year- Prepared diverse menu items ensuring high-quality food standards.
- Managed inventory levels to minimize waste and optimize ingredient usage.
- Trained new staff on food safety protocols and cooking techniques.
- Streamlined kitchen operations to improve workflow efficiency during peak hours.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Enhanced customer experience by providing prompt service and personalized recommendations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Amazon Associate
1 Year- Managed inventory levels to optimize stock availability and reduce excess waste.
- Coordinated shipping schedules to ensure timely delivery of customer orders.
- Trained new associates on operational procedures and safety protocols.
- Implemented process improvements that enhanced efficiency in order fulfillment.
- Oversaw daily operations within the warehouse, ensuring compliance with quality standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma
Skills
Store operations
Staff management
Team leadership
Project management
Staff training and development
Customer service
Sales management
Budget control
Cost management
Scheduling
Task delegation
Performance management
Cross-functional teamwork
Strategic planning
Training and development
Staff recruitment
Employee onboarding
Recruiting and interviewing
Reviews
Performance tracking and evaluation
Documentation and reporting
CRM software
Goal setting
Lead generation
Sales strategy
Business development
Inventory oversight
Supplier coordination
Inventory management
Contract negotiation
Policy implementation
Safety procedures
Workforce management
Time management
Decision-making
Clear communication
Relationship building
Coaching and mentoring
Mentoring
Work prioritization
Coaching employees
Customer engagement
Project planning
Budget administration
Policy and procedure development
Schedule preparation
Scheduling and coordinating
Managing operations and efficiency
Problem resolution
Documentation and reporting
Budget administration
Performance reviewing
Performance tracking and evaluation
Timeline
Cook
Hit Da Spot Foodtruck
09.2019 - 09.2020Read More
Amazon Associate
Amazon
09.2018 - 09.2019Read More
Co-Manager
Little Caesars Pizza
02.2008 - CurrentRead More
Waianae High School
High School Diploma
Read More