Hi, I’m
Adriana Olivera
Orlando,FL
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
years of professional experience
1
Certification
Work History
The Walt Disney Company
Catering Event Operations Planning Manager
01.2023 - Current
Job overview
- Utilized job-related software to review Banquet Event Orders, staffing, and equipment inventory prior to each event.
- Oversaw multiple projects simultaneously, prioritizing tasks to achieve optimal results for each assignment.
- Led pre-event planning meetings with Senior Leadership and Executives to establish clear expectations and deliverables for each project.
- Collaborated with cross-functional teams to align event goals and objectives, ensuring smooth execution and positive outcomes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
The Walt Disney Company
Catering Event Operations Guest Experience Manager
03.2022 - 12.2022
Job overview
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Liaised with Event Services department about event changes and implemented requested adjustments.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Cultivated an inclusive work culture promoting open communication, teamwork and staff empowerment resulting in a motivated and high-performing team.
- Learned and adapted quickly to new technology and software applications.
The Walt Disney Company
Food and Beverage Guest Experience Manager
06.2018 - 03.2022
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Motivated staff to perform at peak efficiency and quality.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Florida International UniversityMiami, FL
Bachelor of Science from Hospitality And Tourism Management
12.2016
Skills
- Decision-Making
- Organizational Skills
- Time Management
- Self Motivation
- Multitasking Abilities
- Professionalism
- Relationship Building
- Staff Management
- Reliability
- Employee Coaching and Mentoring
- Interpersonal Skills
- Excellent Communication
Certification
Certified Food Safety Manager, National Registry of Food Safety Professionals - 2018
Languages
Spanish
Native or Bilingual
Timeline
Catering Event Operations Planning Manager
The Walt Disney Company
01.2023 - Current
Catering Event Operations Guest Experience Manager
The Walt Disney Company
03.2022 - 12.2022
Food and Beverage Guest Experience Manager
The Walt Disney Company
06.2018 - 03.2022
Florida International University
Bachelor of Science from Hospitality And Tourism Management