Adriana Ortiz
Pawtucket,RI
Summary
Versatile and results-driven professional with experience at Chipotle as a BOH Trainer, enhancing training materials and fostering team efficiency. Demonstrated expertise in food safety compliance and exceptional communication skills. Proven ability to improve operational flow and customer satisfaction, with a commitment to promoting independence and dignity in healthcare settings.
Professional with high standard for results and extensive experience in restaurant operations. Skilled in developing and delivering effective training programs that enhance team performance. Known for strong collaboration and reliability, ensuring smooth transitions and adaptability within shifting environments.
Overview
5
5
years of professional experience
Work History
BOH Trainer
Chipotle
10.2022 - Current
- Collaborated with management to adapt training materials according to changing industry trends or business needs, ensuring relevance and effectiveness of course content.
- Evaluated employee progress regularly using key performance indicators to identify areas needing improvement.
- Fostered efficient teamwork between back-of-house and front-of-house staff to enhance operational flow.
- Evaluated BOH trainees' skills to facilitate hiring decisions.
Dasher
DoorDash
09.2020 - Current
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
CNA
Optimal Home Health Care
02.2020 - 03.2022
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored patient vitals including temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Nowell Academy
Providence, RI06-2022
Skills
- Food preparation
- Cooking techniques
- Food safety compliance
- Sanitation procedures
Languages
Spanish
Native or Bilingual
Timeline
BOH Trainer
Chipotle
10.2022 - Current
Dasher
DoorDash
09.2020 - Current
CNA
Optimal Home Health Care
02.2020 - 03.2022
High School Diploma -
Nowell Academy