Adriana Ortiz

Operations Manager III

Amazon Fulfillment, Robotics, Logistics

06.2015 - Current

Continuous Improvement Manager (CIM) 2025 - Site and regional communication on network initiatives, improvements, and changes to process, through weekly Flash Emails. Own site level communication and direction to all Operations Managers on change expectations, and execution methods. Cover for the Site Lead on regional calls and site needs, in their absence.
Learning Operations Manager (2025) - Drive all onboarding requirements for new hires to ensure compliance on state and business needs. Communicated regional level supplementary training to all salaried leaders to drive completion before critical due dates. 17% improvement on NH Compliance for Q1 2025.
People Pillar (ELR) owner (2025) - Owner of all employee relations initiatives for the site. Complete human resource audits and assign tasks to salaried leaders to remain compliance with employee relations expectations. Drive initiatives to tackle attrition issues through associate and manager engagement and development. 1% reduction in attrition, Q1 into Q2 2025.
Support the Senior Manager in implementation of day-to-day operations to meet and exceed 21-day forecast on volume and throughput.
Coach, teach, and train salaried leaders during launch and legacy phases; top performing managers, with 4/5 promoted within first 3 months of Launch.
Project Management; Lead projects that impacted efficiency and process improvement at a site level with impact nationwide using Six Sigma guidelines. Best results have been nearly $1M in cost savings that resulted in green belt certification in Lean Six Sigma.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Analyzed and reported on key performance metrics to senior management.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Supervise 4-8 salaried leaders and 250+ hourly associates.
Analyze data and metrics to make critical business decisions.
Experienced in multiple Amazon buildings including Traditional Sortable, Amazon Robotics, and Delivery Station.
Launched two new buildings resulting in making the Top 5 Launch Sites on back-to-back years 2020 and 2021.
Led cross-functional teams in implementing process improvements, reducing operational bottlenecks.
Analyzed workflow data to identify areas for cost reduction and process optimization initiatives.
Managed inventory control processes, ensuring accurate stock levels and timely replenishments.
Coordinated with stakeholders to align operational strategies with corporate objectives and performance metrics.
Oversaw compliance with safety regulations, fostering a culture of operational excellence among employees.
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.