Adriana Palomares
Riverside,CA
Summary
At Panda Restaurant Group, Inc., Panda Express, I spearheaded initiatives that significantly enhanced profitability and customer satisfaction through innovative inventory and staff management. My expertise in operations management and team development led to improved service quality, increased sales growth, and a supportive work culture, achieving notable success in a competitive market.
Overview
8
8
years of professional experience
Work History
General Manager of Food Service
Panda Restaurant Group, Inc., Panda Express
06.2016 - 06.2024
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 20 team members.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Education
Bachelor Of Science - Criminal Justice
California State University of Los Angeles
Los Angeles, CA07.2018
Associate - Administration of Justice
Imperial Valley College
Imperial, CA06.2015
Skills
- Operations Management
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Sales Growth
- Scheduling and Rostering
- Team Development
- Customer Service
- Performance Evaluations
- Staff Supervision
- Employee Retention
- Hiring procedures
- Delegating Assignments and Tasks
- Collaboration and Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager of Food Service
Panda Restaurant Group, Inc., Panda Express
06.2016 - 06.2024
Bachelor Of Science - Criminal Justice
California State University of Los Angeles
Associate - Administration of Justice
Imperial Valley College