Adriana Pena
Bartlett,IL
Summary
Highly organized Program Facility Coordinator at Linda Jackson Center for Senior Citizens, with effective event planning and scheduling. I have the ability to multitask in customer service, managing high call volumes while maintaining detailed records. I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position in Records. Ready to help the team achieve company goals. I am a mother of two seeking to secure a challenging position in a trustworthy organization to expand my knowledge, skills and experiences.
Overview
4
4
years of professional experience
Work History
Program Facility Coordinator
Linda Jackson Center for Senior Citizens
08.2021 - Current
- Coordinated activities and programs enhancing social engagement for senior citizens.
- Managed scheduling for events
- Entered data, generated reports
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisting guests with a warm and professional attitude
- Assisting guests with questions
- Handling emails
- Event planning
- Book appointments
- Manage customer accounts
- Operating the cash drawer
- Maintaining up-to-date knowledge of programming
- Managed a high volume of incoming calls
- Maintained an organized front desk area
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Restaurant Hostess
Texas Roadhouse
07.2021 - 12.2022
- Greeted guests warmly, creating welcoming atmosphere and enhancing customer experience.
- Managed reservations efficiently, optimizing table turnover and minimizing wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist during busy times
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Completed daily side work and opening and closing duties without fail.
- Advised customers about special offerings and menu items to help drive sales.
- Trained new hostesses on best practices for guest interaction and reservation management.
Education
High School Diploma -
Glenbard North High School
Carol StreamSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Scheduling and calendar management
- Recordkeeping
- Inventory management
- Handling complaints
- Phone and email etiquette
Languages
Spanish
Professional Working
Timeline
Program Facility Coordinator
Linda Jackson Center for Senior Citizens
08.2021 - Current
Restaurant Hostess
Texas Roadhouse
07.2021 - 12.2022
High School Diploma -
Glenbard North High School