Adriana Perez
Bakersfield
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
211 La County
San Gabriel
02.2021 - 04.2021
- Answered calls for 211 LA call center
- Made appointments for Covid-19 vaccinations
- Searched for appointments throughout LA county in various websites
- Provided callers with appointment details
- Entered callers personal information in a timely manner
- Set up appointments for various family members in same household
Business Owner
Max power automotive
Bakersfield
04.2017 - 04.2020
- Business owner and office manager
Receptionist/ Assistant
Spa Dental
Bakersfield
01.2016 - 12.2017
- Performed office duties, answering phones, scheduling appointments, calling insurance companies and billing.
- Assisted hygienist and dentist with patients
Recess Monitor
Kern Avenue Elementary School
McFarland
01.2003 - 12.2004
- Ensured the safety of students during morning recess
- Monitored students in after school program
- Monitored students in cafeteria during lunch
Education
Medical Billing & Coding - Medical Billing & Coding
Santa Barbara Business College-Bakersfield
Bakersfield, CA 01.2004 - 10.2005
High school diploma or GED -
San Joaquin High School
McFarland, CA 01.2002 - 01.2003
Skills
- Medical Billing
- Medical Scheduling
- Writing skills
- Payroll
- Databases
- Dentrix
- Dental Receptionist
- Chairside Assisting
- Public speaking
- Office Management
- Typing
- HIPAA
- Insurance Verification
- Phone Etiquette
- Medical Terminology
- Medical Coding
- Windows
- Medical Office Experience
- Medical Records
- Customer service
- Maintaining patient confidentiality
- Attention to detail
- Working with youth
- Call center operations
- Appointment scheduling
- Customer data entry
- Complaint resolution
- Customer relationship management
- Multi-channel communication
- Active listening
- Team collaboration
- Adaptability in roles
- Customer advocacy
- Empathy and patience
- Call triaging
- Calendaring
- Data entry
- Inbound and outbound calling
- Verbal and written communication
- Account updating
- Relationship building
- Filing
- Reading comprehension
- Scheduling
- Professional telephone demeanor
Certification
Driver's License
Languages
Spanish, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
211 La County
02.2021 - 04.2021
Business Owner
Max power automotive
04.2017 - 04.2020
Receptionist/ Assistant
Spa Dental
01.2016 - 12.2017
Medical Billing & Coding - Medical Billing & Coding
Santa Barbara Business College-Bakersfield
01.2004 - 10.2005
Recess Monitor
Kern Avenue Elementary School
01.2003 - 12.2004
High school diploma or GED -
San Joaquin High School
01.2002 - 01.2003