Adriana Polanco
Stone Park,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Meca Tree Service
03.2017 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- created written estimates and invoiced customers.
- scheduled estimates and job services.
- made work schedules.
- managed and collected payments.
Education
Some College
Triton College
River Grove, ILHigh School Diploma -
Edwin G Foreman High School
Chicago, IL06.2012
Skills
- Active Listening
- Staff Training
- Call Center Operations
- Critical Thinking
- Office Equipment Proficiency
- Multi-Line Phone Talent
- Computer Proficiency
- Route Dispatch
- Customer Service
- Recordkeeping Strengths
- Closing Sales
- Calm and Professional Under Pressure
- Interpretation and Translation Services
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Meca Tree Service
03.2017 - 09.2023
Some College
Triton College
High School Diploma -
Edwin G Foreman High School