Adriana Ramos Hernandez
Las Vegas
Summary
Hospitality professional with over 8 years of experience in Luxury guest services, VIP relations, cocktail services and banquet operations. Skilled in delivering exceptional guest experiences, resolving concerns efficiently, and maintaining service standards. Combined expertise in luxury guest relations, food and beverage services, and operational excellence to create exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Cocktail Server - Model
Wynn Resorts
Las Vegas
07.2022 - Current
- Deliver Forbes Five -Star service standards during high volume casino and banquet/ special event operations.
- Providing attentive beverage service for conventions, VIP functions, and casino settings.
- Maintaining detailed knowledge of menu offerings, beverage selections, and service procedures.
Front Desk Agent
Wynn Resorts
Las Vegas
09.2019 - 07.2022
- Facilitated seamless check-in, check-out, reservations, and special requests for VIP and Tower Suites guests.
- Addressed and resolved guest concerns while upholding luxury service standards.
- Coordinated guest accommodations and service requests using OPERA and HotSOS systems for efficient service delivery.
Education
Dental Hygiene
College of Southern Nevada
Las Vegas, NV05-2026
Skills
- Cocktail & Beverage Service
- Wine & Spirits Knowledge
- High-Volume Service Execution
- Food Safety & Sanitation
- Personalized Guest experiences
- Guest satisfaction & Retention
- VIP Guest Relations
- Forbes Five-Star Service Standards
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cocktail Server - Model
Wynn Resorts
07.2022 - Current
Front Desk Agent
Wynn Resorts
09.2019 - 07.2022
Dental Hygiene
College of Southern Nevada