Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Adriana Rivas

The Bronx,NY

Summary

Resourceful Resource Manager known for high productivity and efficient task completion. Possess specialized skills in resource allocation, team leadership, and budget management. Excel in communication, problem-solving, and strategic planning, ensuring projects meet deadlines while optimizing resource use.

Overview

18
18
years of professional experience

Work History

Resource Manager

Nyu School Of Law
New York, NY
05.2002 - 07.2017
  • Pleasantly welcomed visitors, answered phone calls with courtesy in a timely manner to facilitate assistance, addressed inquiries before directing them to the appropriate department, and maintained the front desk reception.
  • Managed the recruitment process by screening and selecting qualified candidates, following HR policies for student employees.
  • Scheduling and frontline supervision of student help to support office staff.
  • Collaborated with other departments to create plans that would improve the efficiency of our resources.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues relatable to our students.
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Managed office correspondence and maintained communication with internal staff.
  • Supported planning by coordinating catering services for various functions and events, including a feast for finals during students' testing.
  • Assisted in general clerical support for any department needing support with special projects, as requested by the management team.
  • Customer service support involves addressing inquiries, resolving issues to provide immediate resolution, and improving communication.
  • Collaborated with the team members to administer processes effectively.
  • Supported strategic planning by providing resource insights and recommendations.
  • Provided guidance and support to team members on how best to utilize their available resources.
  • Create ideas to generate funds by organizing multiple events, and diligently manage details to meet deadlines.
  • Oversaw compliance with university policies in resource management.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized various software and tools to streamline processes mail and packges and optimize performance, such as StarRez and SIS database.
  • Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
  • Trained new mailroom staff on procedures and equipment use.
  • Maintained accurate records of incoming mail.
  • Updated and maintained mailing lists, ensuring accuracy and confidentiality.
  • Directed items according to established routing susing computer-controlled keyboards and scanning equipment to assist mail-sorting processes while using StarRez.
  • Monitored and enforced compliance with postal regulations and NYU company policies.
  • high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve parent satisfaction and communication.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to help parents with inquiries and/or problems.

Accounts Receivable

IBM Corp.
Cranford, NJ
01.2000 - 05.2002
  • Establish a good standing communication with clients.
  • Monitored accounts for multiple sites on a daily basis.
  • Processed payments for local and international accounts.
  • Managed payment history on SIS for all national and foreign accounts.
  • Processed billing statements for clients on a weekly basis in SIS.
  • Monitor customer account details for non-payments, delayed payments and other irregularities.
  • Research and resolve payment discrepancies and perform account reconciliations.
  • Communicate with customers via phone, email, mail or personal monthly visits regarding their maintenance accounts.

Education

Some College (No Degree) - Ultra Sound Tech

New York City College of Technology
Brooklyn, NY

Skills

  • Resource management
  • Event planning
  • Data entry
  • Compliance monitoring
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Interpersonal skills
  • Multitasking
  • Customer relationship management
  • Reliability
  • Adaptability
  • Professionalism
  • Strategic thinking
  • Relationship building

Affiliations

  • I enjoy coloring books, watching documentaries, spending time and making memories with my kids cooking or bake with them. Kayla and myself like shopping aswell.

Accomplishments

  • I had the pleasure to be the PTO President for BASC for the school, It was a wonderful experience, getting so much love from the students was exactly what I needed. They defiantly taught me more than i did to them and I not embarrassed it even when i had no clue was next, I never gave up because my role wasn't only to be a liaison between Admin and the parents but to be a positive role model to them and never give up even when it feels like your in quick sand. I just want them to take away that is not how many times it doesn't workout or you feel stuck, is to try it again and again until you get out and get it right !

Timeline

Resource Manager

Nyu School Of Law
05.2002 - 07.2017

Accounts Receivable

IBM Corp.
01.2000 - 05.2002

Some College (No Degree) - Ultra Sound Tech

New York City College of Technology

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