Adriana Rodríguez
Aventura,USA
Summary
Ambitious hospitality professional with extensive experience in room and public area inspections, team leadership, and operational management. Proven ability to train and supervise housekeeping staff to achieve excellence in cleanliness and quality standards. Skilled in inventory management, payroll monitoring, and coordinating maintenance tasks. Adept in using HotSOS for operational efficiency and Microsoft 365 for administrative tasks. Eager to leverage skills in a role that offers growth opportunities in hotel operations and management.
Overview
3
3
years of professional experience
Work History
Lead Houseperson
Acqualina Resort & Residences on the Beach
05.2022 - Current
- Utilize HotSOS to manage work orders, ensuring maintenance and service requests are resolved efficiently.
- Perform thorough room inspections, especially during high occupancy periods, to maintain exemplary cleanliness and quality standards.
- Schedule and oversee housekeeping staff, optimizing workload distribution based on occupancy rates to ensure consistent service quality.
- Maintain inventory control for linen and supplies, conducting regular audits and placing orders to prevent stock shortages.
- Foster effective communication across all operational teams to address operational challenges to enhance guest satisfaction.
Public Area Housekeeper and Houseperson
Sole Miami
04.2021 - 05.2022
- Conducted thorough inspections of rooms and public areas, providing training and feedback to attendants to uphold high standards of cleanliness
- Utilized Microsoft 365 for scheduling and administrative tasks, enhancing communication and organizational efficiency
- Assisted in the inventory management of linens and other supplies, ensuring availability and readiness for housekeeping needs
- Reported and followed up on maintenance issues, contributing to the overall maintenance and guest satisfaction of the property.
Education
Bachelor of Science - International Economic Law And Integration
Central University of Venezuela
Venezuela01.2004
Bachelor of Science - Law
Central University of Venezuela
Venezuela01.1997
Skills
- Expertise in HotSOS and Microsoft 365, enhancing operational and administrative efficiency
- Strong leadership and training capabilities, with proven track record in improving team performance and meeting quality standards
- Excellent inventory and resource management skills, ensuring optimal supply levels and operational readiness
- Effective communicator and coordinator, adept at working with cross-functional teams to achieve maintenance and operational goals
Timeline
Lead Houseperson
Acqualina Resort & Residences on the Beach
05.2022 - Current
Public Area Housekeeper and Houseperson
Sole Miami
04.2021 - 05.2022
Bachelor of Science - International Economic Law And Integration
Central University of Venezuela
Bachelor of Science - Law
Central University of Venezuela
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