Jennyfer Roberts Nazaire
Miami,FL
Summary
Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.
Experienced with managing executive schedules and administrative tasks. Utilizes strong organizational and multitasking skills to enhance efficiency and support. Track record of maintaining confidentiality and ensuring seamless operations through effective communication and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Front Office Supervisor
Acqualina Resort & Residences On The Beach
06.2024 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
Luxury Residences Concierge
The Ritz-Carlton Residences
08.2022 - 05.2024
- Worked independently with minimal supervision.
- Served Residences Owners with knowledgeable, friendly support at every stage.
- Gained Owners trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Arranged for transportation to and from airport, train station and events for Owners.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Solved conflicts and addressed issues that occurred between other entities and business.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
Front Office Manager
Holiday Inn Miami West
11.2021 - 08.2022
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached up to 5 employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Answered multi-line phone system and greeted callers enthusiastically.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
Security Officer
Marksman Security
08.2020 - 02.2021
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored and authorized entrance and departure of 10-20 employees and visitors daily.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Used Microsoft Word and other software tools to create documents and other communications.
Security Officer/Concierge
Elite Guard
04.2020 - 08.2020
- Monitored and authorized entrance and departure of employees and visitors daily.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Authorized entrance papers and granted or denied entrance to building.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Secured around 10-15 doors in office and main building.
Security Guard Officer
LAZ Security
01.2020 - 02.2020
- Oversaw entry and exit of up to 25 employees and visitors daily.
- Performed authentication of boarding passes, identification and passports to prevent fraudulent travel.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Leader/Sales Floor Supervisor
BCBG Maxazria
11.2017 - 11.2019
- Taught salespeople to close deals and improve sales performance to increase 100% revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Demonstrated product and answered questions for prospective customers.
Store Associate
TJX Companies (Marshalls)
01.2017 - 11.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Processed accurate credit, debit, check and cash sales transactions for more than 20 customers orders per day.
Research Assistant
University Quisqueya
01.2015 - 08.2015
- Supported research and development efforts to create new products, equipment and processes.
- Planned, modified and executed research techniques, procedures and tests.
- Handled around 10 calls per day to address customer inquires and concerns
Social Media Manager Intern
University Quisqueya
01.2015 - 08.2015
- Curated and segmented editorial content to increase engagement and 100% channel growth.
- Provided digital marketing solutions to Student Office.
- Analyzed and reported social media and online marketing campaign results.
Education
Associate of Science - Computer Networking
ASA College
Bachelor of Arts - International Studies
University Quisqueya
11.2015
High School Diploma -
College St Louis De Bourdon
06.2013
Skills
- Stationary surveillance
- Emergency Management
- CCTV Surveillance
- Sales
- Product and Service Sales
- Exceptional Customer Service
- VIP Guest Relations
- Reservation Management
- Oral and Writing Communication
- Automated Telephone Systems
- Calendar Management
- Scheduling
- Reception Oversight
- Budget tracking
- Strong organization
- Multitasking proficiency
Certification
- Food Handler Certificate
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Creole
Full Professional
Hobbies
- Digital Marketing
- Content Creation
- Video Editing
- Social Media Management
Timeline
Overnight Front Office Supervisor
Acqualina Resort & Residences On The Beach
06.2024 - Current
Luxury Residences Concierge
The Ritz-Carlton Residences
08.2022 - 05.2024
Front Office Manager
Holiday Inn Miami West
11.2021 - 08.2022
Security Officer
Marksman Security
08.2020 - 02.2021
Security Officer/Concierge
Elite Guard
04.2020 - 08.2020
Security Guard Officer
LAZ Security
01.2020 - 02.2020
Sales Leader/Sales Floor Supervisor
BCBG Maxazria
11.2017 - 11.2019
Store Associate
TJX Companies (Marshalls)
01.2017 - 11.2017
Research Assistant
University Quisqueya
01.2015 - 08.2015
Social Media Manager Intern
University Quisqueya
01.2015 - 08.2015
Bachelor of Arts - International Studies
University Quisqueya
High School Diploma -
College St Louis De Bourdon
- Food Handler Certificate
Associate of Science - Computer Networking
ASA College
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