Adriana Rodriguez
Dallas
Summary
Dynamic professional with a proven track record at Neiman Marcus, excelling in high-end sales and customer relationship management. Skilled in developing innovative strategies that enhance client experiences and drive brand loyalty. Bilingual in English and Spanish, with expertise in social media marketing and a commitment to exceptional service.
Overview
12
12
years of professional experience
Work History
Style Advisor
Neiman Marcus
Dallas
04.2024 - Current
- Leveraged upselling opportunities on high-end designer clothing, shoes, home decor, and accessories to maximize brand sales.
- Consistently exceeded monthly sales targets by utilizing effective sales strategies and media outlets.
- Managed and deepened client relationships by providing personalized style solutions, and fashion trend advice.
- Developed innovative strategies to improve and deliver a top customer experience in-store and remotely.
Hospitality Liaison
Sonder Events
El Paso
11.2023 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Coordinated guest relations and travel accommodations to boost satisfaction and brand loyalty.
- Utilized and creatively reached for local resources to troubleshoot complex problems and implement solutions for VIP guests, artists, performers and traveling staff.
Sales Agent
Kay Jewelers
El Paso
08.2020 - 12.2023
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated product and educated clients to answer customer questions and inquiries.
- Assisted in the design of custom jewelry pieces for customers.
- Maintained updated knowledge through continuing education and advanced training.
- Developed content for multiple social media platforms.
Member Services & Outreach Representative
Texas Medicaid / CHIP / Medicare
El Paso
03.2013 - 08.2018
- Exceptional customer service to demanding expatriate policyholders & beneficiaries
- Medical billing, coding, GOP, and claims handling.
- Preauthorization, precertification, and international evacuations.
Education
Medical Program - Nursing
Southwest University
El Paso, TX09-2025
Certified - Diamontology & Gemology
GSI & DCA
El Paso, TX12-2020
Associate of Arts Degree - Business & Accounting
El Paso Community College
El Paso, TX09-2020
Skills
- Elevated Sales Experience
- Medical billing
- Triage & Registrations
- Customer relationship management
- Sales strategies
- Inventory management
- Bilingual English and Spanish
- Social media and marketing savvy
- Reliable Self-discipline
Compliance
- In strict compliance with HIPAA & all applicable international regulations.
Qualifications Summary
- Bilingual; English & Spanish
- Highly Energetic & Self-Motivated
- Proficient in most MAC & PC Platforms
- Probing & Solving Problematic Issues
- Punctual, Organized & Detail Oriented
- General Office & Decision Making
References
References available upon request.
Timeline
Style Advisor
Neiman Marcus
04.2024 - Current
Hospitality Liaison
Sonder Events
11.2023 - Current
Sales Agent
Kay Jewelers
08.2020 - 12.2023
Member Services & Outreach Representative
Texas Medicaid / CHIP / Medicare
03.2013 - 08.2018
Medical Program - Nursing
Southwest University
Certified - Diamontology & Gemology
GSI & DCA
Associate of Arts Degree - Business & Accounting
El Paso Community College
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