Adriana Rodriguez
Amarillo
Summary
DPS DLD License Specialist for over 4 years in Amarillo 502 issuing ID's, Permits, Drivers License, and processing CDL paperwork. Organized to handle a high-intensity workload, flexible hard worker ready to learn and contribute to team success. Knowledgeable and dedicated in security, safety, policies, procedures, and money handling.
Also experienced Detail-oriented Clerk with over 15 years providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and assistance with courtroom and courtroom zoom proceedings.
Overview
20
20
years of professional experience
Work History
DPS DLD License Specialist II
Dpt Of Public Safety
Amarillo, TX
11.2021 - Current
- Meet and deal with the general public in a professional and courteous manner, answer general questions pertaining to applications and various types of driver license and CDL, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donations, and other Dpt. and state agency services. Receive and review original and permit applications, duplicates, modifications and renewals.
- Determines the legal needs and requirements of driver license and permits and procedures. Provides interpretation of licensing and permitting requirements and applicable various agency and statutory requirements.
- Perform basic check of physical driving limitations due to various medications and their dosage quantities, check for adequate applicant eyesight through use of vision test, prepare supplemental forms as necessary when potential physical problems or restrictions are identified, determine referrals to Medical Advisory Board and or to a vision specialist for further evaluation.
- Inspect motor vehicles for safety prior to road test, verifies evidence of financial responsibility, check for registration, and describe road test basics to applicants.
- Properly interpret National Driver Records, Problem Driver Pointer System, Commercial Driver License Info System, SAVE, and other external system inquiries to determine applicants' eligibility for licensing.
- Issue license and permits, collect appropriate license fees and prepare receipts, ensure and accept accountability that money received balance with receipts issued, capture photograph of applicants, signatures, and their thumbprints. Prepared daily bookkeeping reports.
- Check accuracy of original, renewal, and duplicate license applications, driver educations certificate, school attendance forms, insurance docs, registration, notarizes forms and administers oaths as required technical data for license and permits into appropriate computer applications, databases and systems. Advise applicants of suspensions, cancellations and revocations, and advise how to qualify.
- Traveled to in home visits for bedridden customers.
- Traveled to other offices for coverage in other Driver License Offices. Provided own transportation to remote locations as needed or company truck.
- Administer written, oral or other test to license permit applicant. Administer and grade written and oral driver examination. Operate automated testing machines to measure driver license applicants knowledge of traffic machines to measure driver computers and digital imaging workstations for capture of applicants portrait, thumbprints, and signature.
- Audit new higher paperwork, and placed on spreadsheets. Performed other duties as assigned
Administrative Supervisor
Amarillo Municipal Court
Amarillo, TX
01.2020 - 11.2021
- Maintained Data Entry department, received title promotion. Controlled and managed document processes by reviewing files, records filing, and critical information to confirm accuracy, and comply with policies and procedures and answering telephones, and referring calls.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated with various office machines, calculators, copier, printers, and personal computers.
- Delivered exceptional customer service through direct communication with cliental and team members, Attorneys, APD, Judges, County Jailers and City Hall.
- Trained new team members in Data Entry in Court, Zoom Court, Jail Arraignments, Prosecutor Open Complaints, Traffic Citations, ans Misdemeanors.
- Learned roles in other departments to provide coverage within court. Helped in cashier department in accounting, daily change for cashiers, and mail correspondence.
- Attended and trained in TCIC and NCIC every 2 years. Also completed Level 1 Clerks Training, and Supervisor training in 2020 though City of Amarillo.
Data Entry II
Amarillo Municipal Court
Amarillo, TX
10.2005 - 12.2019
- Completed data entry tasks with accuracy and efficiency. Corrected any data entry errors to prevent future issues.
- Verified accuracy of data before transcribing. Corresponded with officers, Prosecutors, and Judges as needed.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed Data Entry I workflow scheduling, data entry and accuracy verification in data entry department.
- Supported in Jail Arraignments through out week as needed and every 6th week on Saturdays and Holidays.
Education
No Degree - Surgical Tech
Amarillo College
Amarillo, TXHigh School Diploma -
Caprock High School
Amarillo, TX06.2002
Skills
- Electronic Filing System
- Clerical Coordination, and Organization
- Customer Communication and Service
- Courtroom Attendance
- Court Docket Coordination, and Preparation
- Customer signature, photos, and thumb prints
- ID, Permit, Driver License, and CDL Processing
- Interoffice Correspondence
- Teamwork, and Customer Satisfaction
- Quick Learner
Timeline
DPS DLD License Specialist II
Dpt Of Public Safety
11.2021 - Current
Administrative Supervisor
Amarillo Municipal Court
01.2020 - 11.2021
Data Entry II
Amarillo Municipal Court
10.2005 - 12.2019
High School Diploma -
Caprock High School
No Degree - Surgical Tech
Amarillo College