Tamra N. Davis
Waxahachie,USA
Summary
Results-driven specialist with a proven track record of delivering impactful outcomes and fostering team collaboration. Adaptable to changing needs, excels in executing specialized tasks and implementing strategic solutions. Known for reliability and a strong focus on achieving objectives, brings forward-thinking expertise in operations for various industry sectors. Proficient in utilizing effective problem-solving techniques to enhance operational processes, skilled in cultivating rapport to optimize project goals and deliver innovative improvement strategies while ensuring project success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
DLD – DPS License Specialist III
Texas Department of Public Safety
04.2021 - 05.2025
- Provide administrative and technical assistance about the license and permit requirements.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Customer Service Representative
UT Southwestern Medical Center
02.2019 - 04.2021
- Performed accurate data entry to register, collect, and verify account information in the EMR system.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Auto Liability/Total Loss Adjuster
Erie Insurance
08.2017 - 12.2019
- Analyzes information obtained to establish compliance for regulatory requirements and settlement value.
- Improved overall efficiency within the department by contributing ideas for procedural improvements during team meetings.
- Negotiated settlements with claimants, achieving mutually beneficial outcomes for all parties involved.
Production Supervisor
Formica Corporation
11.2006 - 07.2017
- Make work assignments to assure that all production requirements are met on time and within manufacturing budget.
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Education
Practical Nursing
Brown Mackie College
05.2006
High School Diploma - undefined
Forrest City High School
05.1988
Skills
- Customer support
- Quality assessment
- Claim rejection analysis
- Damage assessment expertise
- Effective policy analysis
- Detail-oriented
- Claims resolution expertise
- Client engagement
- Advanced problem-solving
- Critical analysis
- Document organization
- Analytical thinking
Certification
- Resident License - TX- All Lines
- Non-Resident Reciprocal Licenses – DC, ND, PA, SD, NJ, MD, TN, WI, MO, NE, CO, VA, KS, IL, OH, IA
- Basic Life Support Certificate (ID#89CBD5D), National CPR
Languages
English
Full Professional
Timeline
DLD – DPS License Specialist III
Texas Department of Public Safety
04.2021 - 05.2025
Customer Service Representative
UT Southwestern Medical Center
02.2019 - 04.2021
Auto Liability/Total Loss Adjuster
Erie Insurance
08.2017 - 12.2019
Production Supervisor
Formica Corporation
11.2006 - 07.2017
High School Diploma - undefined
Forrest City High School
Practical Nursing
Brown Mackie College
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