Adriana Roman

• Conducted ongoing assessments of members needs, adjusting care plans as necessary to address changing circumstances or conditions.
• Enhanced member care by coordinating services and resources for optimal case management outcomes.
• Managed high caseloads, prioritizing tasks and maintaining organized records for timely follow-ups and accurate reporting.
• Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
• Coordinated individual referrals to obtain community services, advocate for member needs and resolve roadblocks.
• Advocated for members rights, addressing concerns or grievances through effective communication and conflict resolution techniques.
• Assisted new case management coordinators, providing guidance and support throughout the onboarding process.
• Participated in community events to promote services and engage with public.

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• Led the IS department, managed the agency's electronic health record and data management, DMH billing and IT project management
• Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
• Implemented disaster recovery plans, safeguarding critical data from unforeseen events or threats.
• Mentored junior staff members, promoting professional growth within the IT department while contributing to succession planning efforts.
• Developed training programs for staff to enhance their understanding of new technologies and systems integration.
• Managed budgets for various revenue streams.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
• Collaborated with mental health counselors to address client needs and formulate tailored support strategies.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.