ADRIANA ROSA
Lakeville,MN
Summary
Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients. Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Livinn Suites Burnsville
Burnsville, MN
06.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Sales Associate
Pawn America
Bloomington, Minnesota
08.2023 - 06.2024
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Engaged with guests to understand and anticipate customer service needs.
Sales Associate
Tilly's
Bloomington, Minnesota
03.2023 - 08.2023
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Drove sales through customer relationship building and suggestive selling techniques.
Front End Cashier
Total Wine and More
Bloomington, Minnesota
09.2022 - 06.2023
- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers
- Ensured compliance with company policies regarding refunds, discounts, coupons, and loyalty programs
- Operated cash register efficiently to accurately process sales transactions and maintain proper cash control
- Handled customer complaints in a professional manner while communicating solutions effectively.
Catering Coordinator
Potbelly
Richfield, Minnesota
09.2022 - 06.2023
- Performed administrative tasks associated with ordering supplies from vendors including tracking orders and verifying invoices
- Provided excellent customer service by responding promptly and courteously to client inquiries or complaints
- Planned and coordinated catering events for up to 500 guests, ensuring all details were handled in a timely and professional manner.
Education
Culinary Arts
Hennepin Technical College
Minneapolis, MN06.2014
High school diploma -
Richfield High School
Harriet, AR01.2006
Skills
- Culinary experience (1 year)
- Customer service
- Sales in retail
- Upselling
- Cross-selling
- Merchandising
- Organizational skills
- Communication skills
- Interpersonal skills
References
References available upon request
Timeline
Front Desk Receptionist
Livinn Suites Burnsville
06.2024 - 08.2024
Sales Associate
Pawn America
08.2023 - 06.2024
Sales Associate
Tilly's
03.2023 - 08.2023
Front End Cashier
Total Wine and More
09.2022 - 06.2023
Catering Coordinator
Potbelly
09.2022 - 06.2023
High school diploma -
Richfield High School
Culinary Arts
Hennepin Technical College