Adriana Rosales
Tucson,AZ
Summary
Multi-talented professional with many years of experience stocking retail merchandise and processing customer transactions. Skilled at receiving orders, organizing products on shelves, and providing excellent customer service.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Hardworking Cashier Assistant focused on helping team deliver best-in-class customer experiences. Adept at quickly bagging items based on weight and size. Hands-on experience using cash register to check out customers.
Overview
20
20
years of professional experience
Work History
Assistant to the Head Cashier
Speedway Gas Station
Tucson , Arizona
10.2023 - 02.2024
- Monitored stock levels in order to maintain adequate supplies of merchandise at checkout areas.
- Supported Head Cashier in managing team members' performance goals.
- Managed special projects as assigned by Head Cashier.
- Balanced cash drawers by counting currency, coins, and checks during each shift.
- Maintained a clean work area for customers and employees.
- Reconciled daily activity logs for accuracy against actual sales figures.
- Verified accuracy of cash drawers at the beginning and end of each shift.
- Utilized POS system to process transactions accurately and efficiently.
- Provided customer service to guests by answering questions and resolving issues.
- Participated in inventory control activities as required.
- Handled returns and exchanges according to company policy while providing excellent customer service.
- Ensured compliance with all safety regulations within the department.
- Prepared financial reports for management review on a weekly basis.
- Assisted Head Cashier in daily operations, including opening and closing registers.
- Swept and mopped front end during shifts to maintain professional appearance.
- Assisted with customer requests and answered questions to improve satisfaction.
Head Cashier
7-eleven Convenience Store
Tucson , Arizona
03.2022 - 10.2023
Customer Service Shift Supervisor
Arco Gas Station
Fontaine , California
04.2004 - 07.2018
- Encouraged team members to take initiative in resolving difficult situations with customers.
- Cultivated relationships with vendors in order to secure discounts on products sold by the store.
- Resolved escalated customer complaints in a timely manner and provided follow-up communication as needed.
- Provided feedback on employee performance and issued warnings when appropriate.
- Oversaw daily operations of customer service team, including scheduling and assigning tasks.
- Provided ongoing coaching and mentoring support for team members on best practices for delivering exceptional customer service experiences.
- Assisted customers with product selection, payment processing, delivery arrangements, returns, refunds, or exchanges.
- Tracked inventory levels of products available for sale or exchange.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Researched and prepared reports required by management or governmental agencies.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Education
GED -
San Bernardino Adult School
San Bernardino, CA09-2010
Skills
- Bank Deposit Preparation
- Sales monitoring
- Store maintenance
- Cash Register Operation
- Employee Training
- Promotion Execution
- Basic Math
- Customer Service
- Merchandise Restocking
- Preparing Bank Deposits
- Inventory Support
- Drawer balancing
- Upselling
- Store Cleaning
- Cash Handling
- Payment Processing
- Professional Appearance
- Flexible Schedule
- Relationship Building
- POS Systems
- Inventory processes
- Upselling strategies
- POS System Operation
- Safety initiatives
- Loyalty Program Promotion
- Front Desk Operations
- Problem-Solving
- Teamwork and Collaboration
- Inventory Management
- Document retrieval
- Scheduling
- Invoice Processing
Timeline
Assistant to the Head Cashier
Speedway Gas Station
10.2023 - 02.2024
Head Cashier
7-eleven Convenience Store
03.2022 - 10.2023
Customer Service Shift Supervisor
Arco Gas Station
04.2004 - 07.2018
GED -
San Bernardino Adult School