Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephany Torres

Marshall

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Sales Associate

Dillard's
09.2025 - Current
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed inventory levels to ensure stock availability and minimize shortages.
  • Processed sales transactions efficiently using point-of-sale systems.
  • Collaborated with team members to achieve daily sales targets consistently.
  • Provided product knowledge to customers, increasing upsell opportunities.
  • Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
  • Maintained store presentation standards, contributing to an inviting atmosphere.

Server

Golden Corral
01.2023 - 03.2025
  • Communicated effectively with team members to streamline service processes.
  • Managed table settings and prepared for incoming guests, optimizing turnaround time.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, and worked POS system

Server

Beer Creek
10.2020 - 12.2020
  • Provided exceptional customer service to enhance guest satisfaction and dining experience.
  • Maintained cleanliness and organization of dining area to meet health and safety standards.
  • Processed payments efficiently, adhering to cash handling procedures.
  • Adapted quickly to changing demands during busy shifts, ensuring smooth operations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Mail Handler Assistant

Louis A Williams
10.2019 - 10.2020
  • Sorted and processed mail items efficiently for timely distribution.
  • Maintained a clean and organized work environment to enhance productivity.
  • Assisted in operating advanced sorting equipment to streamline mail handling tasks.
  • Learned safety protocols to ensure compliance with workplace regulations.
  • Handled incoming and outgoing mail, ensuring accurate labeling and delivery.

Education

Associate of Applied Science - Physical Therapy

Kilgore College
Kilgore, TX
05-2027

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Cash register operation
  • Product sales
  • Friendly and outgoing
  • Bilingual

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

Dillard's
09.2025 - Current

Server

Golden Corral
01.2023 - 03.2025

Server

Beer Creek
10.2020 - 12.2020

Mail Handler Assistant

Louis A Williams
10.2019 - 10.2020

Associate of Applied Science - Physical Therapy

Kilgore College

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